Back Office

Many takeaways that deliver still use traditional maps to locate the address of the delivery order. Our interactive map will automatically show all orders on the map and allow the staff to get a quick

Use Google to automatically validate the postcodes and addresses the user enters, and minimise issues with incorrect addresses. Google Account To be created by an advanced user Will need credit car

The delivery charge tax setting controls whether VAT is applied to the delivery fee charged to customers. You can set it to either zero-rated or standard-rated depending on your tax obligations. - A M

The Preparation and Delivery times are an important setting used throughout the platforms, to not only show the current Pickup and Delivery times on the online ordering platforms, but also to calculat

When delivering orders you will want to restrict the areas you deliver to and when you take orders from, this can be done by following the guide below: > Note: MyOrderBox POS orders - use Postcodes as

If you want to import or export your entire Customer Database, follow this article. However, for marketing purposes it is best to segment your customer data using our Grow Module. You can choose wheth

Ensure your menu is set up and you can see your products in Company : Management > Menu > Menu Setup. File types: JPG/JPEG, PNG, GIF Max file size: 1 MB Recommended dimensions: Square images, 600x6

Before you start Ensure you have set up your menu in full. > Note: These must be entered by yourself, as Support cannot help with this. The responsibility lies with the Store directly in the case of

1. You have your menu exported into a spreadsheet. Attach it here: Once the menu has been set up, you can easily make bulk changes by editing this menu in the following way: Columns AD - AN Give the O

This article explains the difference between Company menus and Store menus, and how to choose the right option for your setup. By default, all stores share a single Company menu. This means any change

You want to offer your customers the ability to Create their own Pizza, i.e. the customer can choose any 4 toppings of their choice for free, after which any additional toppings should be chargeable.

Management > Menu > Menu Setup On the right side you see Options Add Option > Type the name of the option (Toppings) <!-- TODO: screenshot --> Expand "+" on the Option (Toppings). Add Option Value

When you attempt to copy a menu to Company level in the Back Office, you may encounter an error. This is almost always caused by one or more products that have not been assigned to a category. The Com

Half & Half lets a customer order a pizza where each half is a different flavour — for example, half Margherita and half Pepperoni. The two halves share one pizza base, so they must be the same size.

Customer question: How can I disable the Half/Half (H/H) function for some of the pizza sizes and leave it for the rest? Answer: 1. Login to the Back Office (company / store level depends on where the

1. Management > Company > Select 'Company Configuration' 2. Management > Menu > Products <!-- TODO: screenshot --> 3. Select 'copy from' drop down and then select the store the menu should be copied f

If you need to take a product off your menu, the Back Office gives you two options: you can delete the product entirely, or you can set it to inactive so it is hidden from customers but still saved in

Calculating food cost requires a number of elements being setup first. Namely, ingredients, batch recipes and menu recipes. Accessing the reporting menu and selecting 'Food Cost Margins' will then giv

Before you start 1. Ensure your menu has been setup correctly and you can see all your products in Management > Menu > Products The following items are all optional, but are best done before starting

These Positions are used for all connected apps. POS Online Ordering Delivery Platforms > Note: When adding Positions know that 1 has the highest priority down to 99, the default value, with the lo

If you ever need to disable a Product either temporarily or permanently, follow the steps below. Login to the Store, not Company. Store: Management > Menu > Products Search for the Product or Catego

Control when specific products are available for ordering. This is useful for breakfast menus, lunch specials, or any time-limited items. Time restrictions allow you to define the hours during which a

Quick Changes is a one-screen editor for making small, menu-wide updates fast — without opening every product individually. You can: - Change prices on products and sizes - Enable or disable products

You may want to restrict the sale of particular items, e.g, alcohol, to only being bought with other food items. Management > Menu > Menu Setup > Edit Category > Allow if min. spend > Enter a va

Prerequisites; 1. Have entered all your menu complete with pricing. You may have entered a Cost Price, however this will be overwritten when you create the Recipes. Manage Recipes Below are the ste

Here you can learn to configure Kitchen Categories so that particular items go to specific kitchen printers and KDSs. Ensure your menu is set up in the Company. > Note: All products are attached to

This guide explains how your menu is structured in the MyFoodFast Back Office and how to set it up. Understanding the menu structure before you start adding items will save you time and avoid mistakes

Prerequisites; Have entered all your menu complete with pricing. You may have entered a Cost Price, however this will be overwritten when you create the Recipes. Manage Recipes Below are the steps to

Ensure your menu is set up > Note: You can create any number of Virtual Brands (VB) > Note: These can be actual, for example to limit menus on Delivery Platforms or virtual > Note: Virtual means that

In the unlikely event that this happens - this is what you need to do: 1. Go to the Product section in the Back Office (Management > Menu > Product) 2. Select the 'Tools' drop down from the right

If you want to show a message to every user that visits your site or uses your App then you have two options. You may want to use this to promote a deal that every user could get on that day. Homepage

We offer the ability to have QR codes specifically linked to tables. This allows your customers to scan the QR code, and the user will be taken directly to the specific menu for that Table Area with t

Every MyFoodFast account comes with a ready-to-use ordering website at yourname.myfoodfast.co.uk. This is your default online ordering address and works straight away. If you'd prefer customers to ord

At MyFoodFast we believe you should have full control over your online ordering sites. Hence, we have made it easy for you to set up your professional site and start receiving orders within minutes. M

Access to the Back Office. You can quickly locate previous orders by going to the Back Office: Reporting > Sales Report > Order History Period > Custom Select the date FROM and the date TO Click Updat

POS and Back Office running. You can quickly locate previous orders by going to the Back Office: Reporting > Sales Report > Order History Now select the period/date (if date known): Period > Custom Se

As a store owner, with Admin role, I want to be able to take orders, while training staff, which will be shown in the Order History of the Back Office but won't be reflected in the Reports. Please not

The order hub allows you to manage and print orders from all your channels (website, online ordering systems, phone) in one place and track them in real time. It is available on computers, tablets and

Prerequisites Running MyFoodFast POS and back office Setup > Online Ordering > Delivery Delivery Service charges: YES Delivery Service charges type: Fixed/Percents Service charges fixed: (Amount) Deli

How can I set the VAT on my menu products? Go to the Back Office > Company/Store level depending on where your menu is built > Management > Menu > Menu Setup > Edit a Category: <!-- TODO: screenshot -

This guide explains how to manage your MyFoodFast subscription, update your payment method, view invoices, and change your plan. Click your name at the bottom-left of the sidebar, then select My Accou

MyFoodFast offers a fully integrated payment solution for both your website, mobile app, kiosk and POS. Setup takes just minutes in the Back Office. Apple Pay & Google Pay: Fully supported. Customers

Which Promotion(s) you want to apply this coupon to? > Note: The Coupon functionality is not currently supported on the POS. Before you can apply any coupon code you must ensure the Promo has been ful

Store > Setup > POS > Discounts > + New Discount > Create Complete: Name: Name of the discount Type: Amount Percent Reprice Discount Amount: Enter the discount amount. Active: Yes (active

The extra charge feature allows you to add an additional fixed amount to products and attributes when they are included in deals. This is useful when certain items require a supplementary charge above

Our loyalty program is designed to reward your customers for their repeat business and enhance customer engagement. > Note: This can be a powerful tool to encourage customers to order directly with yo

Make sure you have setup your Promos here > Company: Management > Menu > Promos and Deals > Promo Type It is possible to manage Promos and Deals on three levels after you have created them at Company

Overlapping This means a customer can also make use of other promotions on the same order. If you mark this as exclusive then no other promos on the same item are possible. If marked as master, this p

Free item deals allow you to offer products at no cost when customers meet a minimum spend requirement. This powerful feature helps increase average order values while providing clear value to custome

MyFoodFast allows various deal types to be created in the back office, that will be reflected on the POS and on the online ordering site and apps instantly. Make sure you have setup the menu, complete

The Online Checkout Report gives you a detailed view of all transactions that have come through your online ordering site. Use this report to track online order volume, payment methods, and order tota

The Back Office provides a product sales report that lets you see exactly how each item on your menu is performing. This is useful for identifying your best sellers and for spotting products that may

To export your Sales data for trend comparison or to provide the sales data to a third party for yearly periods. 1. You have Sales data recorded. Reporting > Sales Reports > Weekly Sales 1. Select the

If multiple people have access to your Back Office, it is important to keep track of who is making changes. The activity log lets you audit user actions so you can see what was changed, when, and by w

Although, with MyFoodFast you can login to see any report whenever you like, there may be times when you would like particular reports to be emailed to someone every day or every week. For now this is

If the Back Office at go.myorderboxhq.com is not loading, displaying a blank screen, or getting stuck, follow the troubleshooting steps below in order. Stale cached data is the most common cause of lo

Ensure your Company owner has set up your store Ensure you have received login details to access your store Whilst we have a knowledge base, you can refer to as and when needed, it would be useful to

Before you make any changes to the currency, make sure it is a valid address or it will not change. Firstly, go into Store details and change the address of your store and the location where it is loc

Setting the correct timezone ensures that order timestamps, reports, and opening hours display the right local time on both the Back Office and the POS. 1. Log in to the Back Office. 2. Navigate to Se

Setup > POS > Data > 'Reset' Reset ALL sales DATA: This will delete all the sales data. Reset Menu: This will delete all the Menu from the Back Office. <!-- TODO: screenshot --> Running this operation

Your online ordering site shows different messages and options to customers based on your store's operating hours. This guide explains how to configure your Opening Hours and Delivery Times, and what

These hours are shown on the online website and app. Enter your takeaway's opening hours here. These are the hours you are usually open for business including Pickup orders. Store: Setup > Online Orde

Setting up a grow module is for companies & individual stores, who are trying to grow their sales, by sending customers a Push Notification through the mobile App or an email via Mailchimp, with eithe

MyFoodFast takes data security seriously. This article explains where your data is stored and how it is protected. All your data -- including menu items, orders, customer details, and reports -- is st

Under GDPR (General Data Protection Regulation), you have a "right of erasure" -- the right to request that your personal data be permanently deleted. MyOrderBox / MyFoodFast will process account dele

If you are closing your business or transferring your business to a new owner on MyFoodFast: 1. Add the new 'owner' to the staff list as an 'Admin' Management > Staff > List > 'New User' Details to ad

This guide covers adding staff, setting up roles and permissions, managing PINs and passwords, and tracking shifts in the MyFoodFast Back Office. Back Office v2 provides flexible staff management: - A