Back Office

MyOrderBox uses Stripe Billing for subscription management and payment processing. This guide covers setup, billing cycles, and managing your account. Stripe Billing replaced our previous billing prov

Prerequisites Running MOB POS and back office Back Office Setup > Online Ordering > Delivery Delivery Service charges:  YES Delivery Service charges type:  Fixed/Percents Service charges fixed:

Should you wish not show the tax details on the receipts like the VAT amount or number follow this guide. Setup > POS > Receipts Show Tax Calculations > Disabled Show VAT Number > Disabled Sync

The CallerId unit is connected to MyOrderBox through the USB terminal.  Things to check It maybe that there is an issue with the USB port. Please try the following one by one:- 1. Restart you

Back Office: Ensure you have created the deal in the Back Office by following this article. POS: The POS smartly selects the best promo depending on what is added to the cart at that specific ti

To accurately calculate your drivers’ working hours and generate weekly reports, MyOrderBox allows staff to Clock In at the beginning and Clock Out at the end of their shifts. Here’s how to use this f

This guide covers configuring delivery postcodes and zones for your restaurant's delivery area. This controls where you'll deliver and allows you to set different delivery fees by location. Delivery z

Setup (1) Get started with Driver Tracking How to (2) How do I use MyOrderBox Driver App How do I use the Delivery Dashboard? Troub

1. Go to the following site: http://www.postcodesoftware.co.uk/postcode-zone.htm -  You will need to buy a license for each one of your stores. 2. Select specific postcode areas o

Prerequisites Running MOB POS and back office Back Office Setup > Online Ordering > Delivery Delivery Charge Tax: Zero rated / Standard rated Add New+ [Screenshot needed] Save On comp

These hours are shown on the online website and app. Enter your takeaways' opening hours here. These are the hours you are usually open for business including Pickup orders. Store: Setup > Online Orde

Customer issue: My customers are taking Collections instead of Delivery. What could cause this? Answer: When the customer is ordering he may save the website as a Bookmark on his browser (when taki

Before you start Only works if SQL server is installed on DBServer Terminal 1. Go to the following site: http://www.postcodesoftware.co.uk/postcode-zone.htm -  You will need to buy a li

If the back office isn't loading as is should be this is normally due to Cache and Cookies. 1. Clear cache and cookies - This can be done through your browser settings. 'Clear browsing data'.

Internet connection - this needs to be running smoothly in order for the system to work efficiently. We support both printing standards, Star and Epson. Power points - the till/termina

MyOrderBox: We do not currently support this function. However, this is on the road-map. LivePepper: Please contact LivePepper on how to stop accepting cash on delivery.

Which Promotion(s) you want to apply this coupon to? || Note the Coupon functionality is not currently supported on the POS. Before you can apply any coupon code you must ensure the Promo has been ful

Before users are setup it is important to understand the different user types and what privileges they have. See User Roles on POS Store > Management > Staff > List > + New User > Add the relevant

Ensure your menu is set up and you can see your products in Company : Management > Menu > Menu Setup. File types: JPG/JPEG, PNG, GIF Max file size: 1 MB Recommended dimensions: Square images, 600×6

Before you start Ensure you have setup your menu in full. | These must be entered by yourself, as Support cannot help with this, as the responsibility lies with the Store directly in the case of any

Prerequisites 1. You have your menu exported into a spreadsheet. Attach it here:  Once the menu has been setup, you can easily make bulk changes by editing this menu in the following way: Toppi

Make sure you have setup the Call Centre | It is important that the Call Centre agent MUST log in and stay logged in otherwise the site will operate as a normal customer-facing site for online orderin

By default all new stores are to manage their menu at Company level. In some cases where you want to allow stores to manage their own menus, or their pricing and promos, it may be useful to use the St

You want to offer your customers the ability to Create their own Pizza i.e. Customer can choose any 4 topping of his choice for free, after which any additional toppings should be chargeable.  Prerequ

Management > Menu > Menu Setup On the right side you see Options Add Option > Type the name of the option (Toppings) [Screenshot needed] Expand “+” on the Option (Toppings.) Add Option Value > Ent

Prerequisites POS and back office setup with existing menu  User Story I want to add Vanilla(option value) gelato (options) to my Waffles (product) on the menu. Back Office Create an option 1

Google Pay Console Select the App from this list > Manage Upload images from this link 1. Apple Developer portal Create a Payment‑Processing certificate ➜ download & upload it to Stripe Dashboard ▸

Store > Setup > POS > Discounts > + New Discount >  Create Complete  Name : Name of the discount Type: Amount Percent Reprice Discount Amount: Enter the discount amount. Active: Yes (active), N

If this error message is seen when copying menu to company this is because there is one or more products that haven't been assigned categories [Screenshot needed]

The extra charge feature allows you to add an additional fixed amount to products and attributes when they are included in deals. This is useful when certain items require a supplementary charge above

Notes appear at item and order level.  POS Adding a note for an item [Screenshot needed] [Screenshot needed] Adding a note to an order [Screenshot needed] [Screenshot needed] Once the o

The below steps would work for any already created user account. For changing the password of any user account, all that needs to be done is the following:  1. Go to the website. 2. Choose your prefer

Customer question: How can I disable the Half/Half (H/H) function for some of the pizza sizes and leave it for the rest? Answer: 1. Login the Back Office (company / store level depends where the menu

Prerequisites Access to MOB back office You can quickly locate previous orders by going to the back office Reporting >  Sales Report > Order History Period > Custom Select the date FROM and the date T

We have made entering orders from 3rd parties as easy as possible.  Although it may take 30 seconds to enter an order, doing this has many benefits, like managing the orders in the kitchen and deliver

Use Google to automatically validate the postcodes and addresses the user enters, and minimise issues with incorrect addresses. Google Account To be created by an advanced user Will need credit car

Back office 1. Management > Company > Select 'Company Configuration' 2. Management > Menu > Products [Screenshot needed] 3. Select 'copy from' drop down and then select the store the menu should be co

Sometimes you may need to create test orders for demonstration or training purposes but you don't want them to show up in the reports. You can use the test order feature to do this. To enable Test Ord

The menu in MOB is setup as a hierarchy (Category > Product > Product Option/Value) for example Pizza > Pepperoni > Toppings. If you add attributes to the mix, they are associated with the Product i.e

Prerequisites MyOrderBox with/without KDS                      with/without Driver tracking (Driver tracking app) User Story You get swamped with orders from multiple sources on a Friday / Saturday

Prerequisites MOB POS and back office running Back Office You can quickly locate previous orders by going to the back office Reporting > Sales Report > Order History Now select the period/date (If dat

Before you make any changes to the currency, make sure it is a valid address or it will not change. Firstly, go into Store details and change the address of your store and the location where it is loc

Setup > POS > Localisation > Timezone > Update Remember to sync on the POS!

Setup > POS > Data > 'Reset' Reset ALL sales DATA:  This will delete all the sales data.  Reset Menu:  This will delete all the Menu from the Back Office.  [Screenshot needed] Running this

Setup > Online Ordering > Home Delivery > Delivery Service Charges > Yes > Update All Remember to sync on the POS!

Customer case How can I accept Apple Pay on my web page? Prerequisites 1. A Braintree production (live) account - Apple Pay integration is available through Braintree Payment Gateway. 2. An A

If you send a transaction to the terminal from the POS, it should display the amount and then request you to present the card. If at that point you press the MENU button it will allow you to enter the

New feature 1.1.24.0 Users are now able to hold a desired menu section How does it work? When a user selects a menu with a sub menu the hold button will appear at the bottom of the screen.

If you want to show a message to every user that visits your site or uses your App then you have two options.  You may want to use this to promote a deal that every user could get on that day. B

Back Office 1. Go to Management > Menu > Categories > Options 2. Select which option you'd like to enable the multiple option values feature. E.g See below [Screenshot needed] Add or amend (e

Calculating food cost requires a number of elements being setup first. Namely, ingredients, batch recipes and menu recipes. Accessing the reporting menu and selecting 'Food Cost Margins' will then giv

These changes apply to POS and Online. Back Office > Management > Menu > Option > Change:  Max. values per Option > 1 Min. values per Option > 1 Amending these fields to 1 will only allow 1 to be se

Customer question: How can I set the VAT on my menu products? Answer: Go to the Back Office -> Company/ Store level depending on where your menu is built -> Management -> Menu -> Menu Setup -> Edit a

Case This was needed after the update on Windows from 03/21 when the receipts were being printed blank. Solution Firstly, • Press the Windows logo key + R then type gpedit.msc and click OK.

In order to be able to make windows related changes to the terminal the Windows admin password will be required. If the password has been forgotten then the terminal will need to be re-imaged (Wind

Default solution category, feel free to edit or delete it. FAQ (5) How do I backup my data? Where will my data be stored? How does your suppo

Make sure you have setup your Promos here > Company: Management > Menu > Promos and Deals > Promo Type It is possible to manage Promos and Deals on three levels after you have created them at Company

Before you start  1. Ensure your menu has been setup correctly and you can see all your products in Management > Menu > Products The following items are all optional, but are best done before startin

These Positions are used for all connected apps. POS Online Ordering Delivery Platforms | When adding Positions know that 1 has the highest priority down to 99, the default value, with the lowest,

Your online ordering site shows different messages and options to customers based on your store's operating hours. This guide explains how to configure your Opening Hours and Delivery Times, and what

If you ever need to disable a Product either temporarily or until you need to follow the steps below. Login in the Store, not Company. Store: Management > Menu > Products Search for the Product or C

| This works best on a Desktop or Tablet...not a mobile Log in using your 'Admin' credentials Hover over 'Welcome (your name) Admin' at the top RHS of the screen > My Account Payment Methods > Ente

The Preparation and Delivery are an important setting that is used throughput the platforms, to not only show the current Pickup and Delivery times on the online ordering platforms, but also to calcul

Control when specific products are available for ordering. This is useful for breakfast menus, lunch specials, or any time-limited items. Time restrictions allow you to define the hours during which a

We offer the ability to have QR codes specifically linked to tables. This allows your customers to scan the QR code, and the user will be taken directly to the specific menu for that Table Area with t

1. Open Anydesk 2. Click on the menu button  [Screenshot needed] 3. Go to 'Settings' and select 'Security' 4. Select 'Allow always' (Interactive Access) [Screenshot needed] 5. Select

You may want to restrict the sale of particular items, e.g, alcohol, to only being bought with other food items. Back Office Management > Menu > Menu Setup > Edit Category > Allow if min. spe

Before you start  1. Supported unit:   Crucible CTI Comet USB CallerId 2. Standard phone line socket connection. For VoIP adapter is required. 3. 2-way splitter adapter phone caller ID 4. Caller ID ne

Setting up a grow module is for companies & individual stores, who are trying to grow their sales, by sending customers a Push Notification through the mobile App or an email via Mailchimp, with eithe

Free item deals allow you to offer products at no cost when customers meet a minimum spend requirement. This powerful feature helps increase average order values while providing clear value to custome

Prerequisites; 1. Have entered all your menu complete with pricing. You may have entered a Cost Price, however this will be overwritten when you create the Recipes. Manage Recipes Below are the ste

Here you can learn to configure Kitchen Categories so that particular items go to specific kitchen printers and KDSs. Ensure your menu set up in the Company | All products are attached to the Defaul

At MyFoodFast we believe you should have full control over your online ordering sites. Hence, we have made it easy for you to setup your professional site and start receiving orders within minutes.  M

Prerequisites; Have entered all your menu complete with pricing. You may have entered a Cost Price, however this will be overwritten when you create the Recipes. Manage Recipes Below are the steps to

Ensure your menu is setup || You can create any number of Virtual Brands (VB) || These can be actual, for example to limit menus on Delivery Platforms or virtual || Virtual means that the product is t

MyFoodFast allows various deal types to be created in the back office, than will be reflected on the POS and on the online ordering site and apps instantly. Make sure you have setup the menu, complete

Prepare a floor plan of areas that are to be used for table ordering. Store: Setup > POS > Table Ordering Do you offer table service - Yes Table service charges-> Enable (Yes) if you wish

Before you Start :  Internet connectivity VoIP adapter (Grandstream)  Comet Caller ID adapter  Primary SIP Server (example : sip.mycompany.com, or IP address) SIP User ID (Provided b

User Story One of the biggest challenges you have when delivering is ensuring you deliver your food fresh and hot!  No one likes a cold pizza right?  With our Smart Kitchen Algo we ensure you only coo

The order hub allows you to manage and print orders from all your channels (website, online ordering systems, phone) in one place and track them in real time. It is available on computers, tablets and

In the unlikely event that this happens - this is what you need to do: 1. Go to the Product section in the Back Office (Management > Menu > Product) 2. Select the 'Tools' drop down from the right

Notifications are sent by MyOrderBox when a web order is created Prerequisites 1. You have enabled Online Ordering in the Back Office 2. You have enabled Online Terminal in POS > Advanced Setting

Please ensure the following has been done Things to check if online orders not coming to POS

Once logged into POS app, at the bottom right of the screen a speech bubble will display all notifications to the users. The number in the bubble indicates how many notifications there are. Some of th

When querying any Stripe payment and looking for an order to refund follow these steps: 1. Reporting > Sales Reports > Order History : Period - Custom (select the From and To dates)  2. Look at

Many takeaways that deliver still use traditional maps to locate the address of the delivery order.  Our interactive map will automatically show all orders on the map and allow the staff to get a quic

Ensure your Company owner has setup your store Ensure you have received login details to access your store Whilst we have a knowledge base, you can refer to as and when needed, it would be useful to

Timed orders can be placed on the POS for delivery or collection (Go to step 3) and on Web (Step 1). 1.  Upon receiving order POS - Will either automatically accept (If auto accept is enabled) or

Our loyalty program is designed to reward your customers for their repeat business and enhance customer engagement. | This can be a powerful tool to encourage customers to order directly with yoursel

| MyFoodFast highly recommend Sunmi devices, for the most ease of setup and use. Let us know which Sunmi hardware you are looking to buy and we'll provide you a quote. ${color}#000000 || POS will run

Overlapping This means a customer can also make use of other promotions on the same order. If you mark this as exclusive then no other promos on the same item are possible. If marked as master, this p

MyFoodFast offers a fully integrated payment solution for both your website, mobile app, kiosk and POS. Setup takes just minutes in the Back Office. Apple Pay & Google Pay: Fully supported. Customers

When delivering orders you will want to restrict the areas you deliver to and when you take orders from, this can be done by following the guide below: || MyOrderBox POS orders - use Postcodes as Poly

MyOrderBox POS has a number of user roles with varying access levels 1. Admin - Full access 2. Manager - Same as Admin however can not reset terminal 3. Clerk - POS Usage -      No access to

If there is a cloned AnyDesk ID, you will need to reset it so a new ID can be generated. Ensure Anydesk is completely closed: Right click on the Task Bar > Task Manager > All AnyDesk programs > End t

If you want to import or export your entire Customer Database, follow this article, however for Marketing purposes it is best to segment your Customer data using our Grow Module You can choose whether

To export your Sales data for trend comparison or to provide the sales data to a third party for yearly periods. Prerequisites 1. You have Sales data recorded. Back Office Reporting > Sales Reports >

As a store owner, with Admin role, I want to be able to take orders, while training staff, which will be shown in the Order History of the Back Office but won't be reflected in the Reports. Please not

To start you will need:  VOIP subscription  VoIP Phone handset (Please check with LiteFox if supported)  You would first need to get in touch with LiteFox & ask them to be integrated with MyOr

Although, with MyOrderBox you can login to see any report whenever you like, there may be times when you would like particular reports to be emailed to someone every day or every week. For now this is

These are seen when the Fiscal Printer is enabled on the POS. Simply disable it to remove USN codes in report POS > Advanced Settings > Peripheral > Fiscal Printer > NO

Prerequisites Back Office > Setup > AddOns > Push : Enable  [Screenshot needed] Enable the order statuses push notifications should be sent to [Screenshot needed] If a template has been setup, select

Back Office Management > Menu > Menu Setup Menu Structure Before you add any products it is important to understand how the menu is structured, so you can add them in the right order. Brand You

This guide will walk you through the installation and troubleshooting of a Zebra ZD230 label printer on a Windows operating system. 1. Unbox the Printer: - Remove the printer and all accessories fr

This guide covers adding staff, setting up roles and permissions, managing PINs and passwords, and tracking shifts in MyOrderBox Back Office v2. Back Office v2 provides flexible staff management: - Ad

Under GDPR, you have a “right of erasure”, where we will delete your MyOrderBox user account on request. To request this, please contact the restaurant you’ve ordered from or email us directly on hel

Prerequisites  User Story: I want to be able to take an order today for next week. How can I do this and what will happen as a consequence of this? Method A future order can be placed on the POS

Just right-click on the top of the keyboard, select Size, then click and drag to expand the size. [Screenshot needed]

POS Track > Identify delivery order > Assign Driver > Select driver > Assign Selected Driver  ! [Screenshot needed] Driver initials will be populated within 'Driver' column.

Use the email address and password provided, to allow you to log into the Back Office. The price of items can be amended via the Back Office - http://go.myorderbox.co.uk

Prerequisites Items already added to cart POS In order to change the quantity of an item in the order  Simply go to the order tab, touch the item you wish to change the quantity for: [Scre

Prerequisites Running latest version MOB POS Customer Story As a restaurant, I want to divide the courses such as starters, mains & desserts on the receipt, with a separate receipt to be also

Back Office Setup > POS > Receipt 1. Select desired 'First Order Number' to begin from and the increments per order 'Order Step' [Screenshot needed] 2. Update - to save changes. Sync te

How to remove Wizard of a newly created store Log in with Super Admin access Go to Management -> Stores-> Settings [Screenshot needed] Click on the store name [Screenshot needed] Unc

1. Select the 'Settings' Icon at the top of MyOrderBox. [Screenshot needed] 2. Advanced settings > Appearance 3. Switch Customer Name 'Yes'. [Screenshot needed] 4. Customer name prompt on take

Prerequisites Latest version of MyOrderBox POS is running, It maybe that your local database has become quite full and this maybe causing the slowing down. What we would suggest is to reset your te

If you are closing your business or transferring your business to a new owner to MyOrderBox.  1. Add the new 'owner' to the staff list as an 'Admin' Management > Staff > List > ' New User'  Details to

Email notifications are sent by MyOrderBox when a web order is created but not accepted by the POS to: The Admin and Manager users of the Store The customer who placed the order 1. You have enabled

An email from PaymentSense or Dojo providing your the keys to setup the POS integration Host URL API Key Terminal ID (TID) Merchant ID (MID) Setup > POS > Payments > Payment Sense : Enable Host

Admin role in the Company Active Company domain setup Add a new user with the Role Call Centre Agent to any ONE of your stores, only. | Best to name this user "Call Agent" or something si

PaymentSense Integration  1. Log in to your Store in MyOrderBox Back Office  2. Setup > Add On > PaymentSense  3.  > Enable it by ticking the box > Fill out the following (Provided by Payment