What the Dispatch console does
The Dispatch console is a live view of your delivery operation: every waiting order, every driver, and every active delivery route on one map, updating in real time. It replaces the old Delivery Dashboard.
Open it from the sidebar: Dispatch. It works at both levels:
- Company level (no store selected in the switcher): all your stores on one map — orders and drivers are labelled with their store.
- Store level (a store selected): just that store's deliveries.
Note: The Dispatch console requires the Delivery Dashboard add-on. Stores without it appear greyed with a notice — contact support to enable it.
The three panels
- Orders (left) — delivery orders in three sections:
- Needs dispatch: ready orders with no driver, most urgent first. Orders due within 10 minutes show red; within 25 minutes amber; ASAP orders always show red.
- Out for delivery: orders on a route, with the stop number, driver and live ETA.
- Scheduled: pre-orders not yet due.
- Map (centre) — your store, order pins and drivers:
- Grey "?" pins are ready orders with no driver yet.
- Coloured numbered pins are stops on a delivery route — the number is the stop order, the colour matches the route line and the driver's ring.
- Dark circles with initials are your drivers, moving live. A red label shows how many minutes late a driver is running.
- Click any pin to see the order's details; click a driver to follow them as they move (press Esc or drag the map to stop following).
- Drivers (right) — everyone on shift with their status (at the store, on delivery, returning), stops remaining and ETA. Off-shift drivers are greyed at the bottom.
The alert bar
Above the map, alert chips appear automatically:
- Red — order due soon with no driver: an order is due within 10 minutes and nobody is assigned.
- Red — delivery running late: a driver's ETA is past an order's due time.
- Amber — order waiting too long: a ready order has been unassigned for over 15 minutes.
Click any alert to jump straight to that order or driver on the map.
Assigning an order to a driver
- Click a grey "?" pin on the map, or an order in Needs dispatch.
- Press Assign to driver.
- Either add the order to an existing route (it becomes the next stop) or start a new route with an on-shift driver.
The driver gets a notification in the driver app immediately, and the order pin takes the route's colour and stop number.
Auto-group
If auto-grouping is enabled for your store (see Setup > Online Ordering > Delivery Settings), an Auto-group button appears at the top of the map. Pressing it proposes delivery groups for all waiting orders — nearby orders with similar due times are bundled together with a suggested driver:
- Proposed routes appear as dashed lines with tinted stop badges.
- Review each proposal in the bar at the bottom: Confirm to create that route (the driver is notified), or dismiss it.
- Confirm all creates every proposal in one go.
- Orders that couldn't be grouped are listed with the reason (for example, the address isn't geocoded yet).
Search
The search box above the orders panel finds orders by order number, postcode, customer name or driver name. Non-matching pins fade on the map while you type.
TV mode
Press the TV button (top-right of the map) to put the console into fullscreen wall-display mode: side panels collapse, alerts get bigger, and everything keeps updating live. Press Esc to exit.
New-order sound
Press the speaker button to hear a chime whenever a new order becomes ready for dispatch — useful when the console runs on a screen nobody is watching closely. The setting is remembered per browser.