Back OfficeHow-ToIntermediate

Loyalty program

Last verified: 2026-03-06

This article may show older screenshots

The steps are still correct, but the interface may look slightly different in the latest version.

Our loyalty program is designed to reward your customers for their repeat business and enhance customer engagement. | This can be a powerful tool to encourage customers to order directly with yourself instead of using the Delivery Platforms.

Back Office

Store: Setup > Loyalty Program

Acquire Points

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In the example above:

  • Your customers will earn 1 point for every £10 they spend on each online order.
  • Maximum points per order: Customers can earn up to 10 points per order.
  • Maximum points on account: Customers can accrue a maximum of 50 points.
  • Points Expiration: Loyalty points will expire after 12 months, encouraging frequent use.
Redeem Points

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In the example above:

  • They can redeem for every 10 points they have collected, £1 off their order.
  • Points can be earned on orders where points have been redeemed, further encouraging loyalty.
  • Deals Integration: Customers cannot redeem points along with promotional deals.
  • Minimum Cart Value: Redemption may require a minimum cart value, which can be customized as needed.
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