What the Shift Details report shows
The Shift Details report lists every POS terminal shift at your store for the selected period, including who worked it, the opening and closing amounts, cash payments, expenses, and any variance.
To open it, go to Reports > Staff Reports > Shift Details at Store level (with a store selected in the switcher).
How cash payments are worked out
Cash Payments is the cash taken on the paid orders attached to that shift. The POS uses the same figure, less any cash expenses, as the expected cash on the X-Read and Z-Read.
- Kiosk "Pay at Counter" orders count once staff take the payment on the POS.
- Split payments count only the part paid in cash. For example, an order paid £6.30 by card and £20.00 in cash adds £20.00 to Cash Payments.
- Unpaid, voided and cancelled orders are not included.
Note: This column used to show £0.00 for every shift on the MyFoodFast POS, and split payments were counted entirely against whichever method was used first. Both are fixed. Older shifts show the corrected figure too.
Filtering the report
- Pick a date period at the top of the report (defaults to Today), or choose a custom range.
- Use the Terminal filter to narrow the report to a single POS terminal.
- Use the Staff filter to show only shifts a particular staff member worked.
- Use the Status filter to show only Open shifts (still running, no end time) or only Closed shifts.
The totals row at the bottom shows the count of open and closed shifts plus the summed opening amounts, closing amounts, cash payments, and expenses for the filtered results.
Why a shift might not appear
- The shift started outside the selected period. The report only shows shifts that started within the chosen date range. If a shift was left open on a previous day, widen the date range (for example, This month or a custom range) to find it.
- You're at Company level. The Shift Details report is per-store — select a store in the store switcher first.
- A terminal or staff filter is still applied. Clear the filters to see all shifts for the period.
Why the cash in the drawer is more than the report
If you count more cash than the report expects, check whether the store took orders while no shift was open. For example, the POS was used before anyone tapped Start Shift. Those orders are normally added to the next shift that opens (see Paid Before Shift below), so their cash is counted. Orders paid more than 48 hours before that shift opened aren't attached to any shift, so their cash isn't on any report, but the money stays in the drawer. That makes the shift count over.
Always start a shift on the POS before taking the first order of the day. See Opening Your Shift.
Paid Before Shift
If the POS takes payment while no shift is open, those orders are added to the next shift that opens. That shift's expected cash then matches the money in the drawer. Only orders paid after the previous shift closed are included, going back at most 48 hours.
The Paid Before Shift column shows how much of a shift's takings came from those orders, and how many orders there were. It's already included in Cash Payments, so don't add it again.
Note: If staff counted that cash into the opening float, it will be counted twice and the shift will show short. Check the Paid Before Shift column first when a shift doesn't balance.
Note: An open shift appears in the report as soon as it starts. If you're hunting for a POS terminal that was never closed, select a wide date range and set the Status filter to Open.