What the Shift Details report shows
The Shift Details report lists every till shift at your store for the selected period, including who worked it, the opening and closing amounts, cash payments, expenses, and any variance.
To open it, go to Reports > Staff Reports > Shift Details at Store level (with a store selected in the switcher).
Filtering the report
- Pick a date period at the top of the report (defaults to Today), or choose a custom range.
- Use the Terminal filter to narrow the report to a single till.
- Use the Staff filter to show only shifts a particular staff member worked.
- Use the Status filter to show only Open shifts (still running, no end time) or only Closed shifts.
The totals row at the bottom shows the count of open and closed shifts plus the summed opening amounts, closing amounts, cash payments, and expenses for the filtered results.
Why a shift might not appear
- The shift started outside the selected period. The report only shows shifts that started within the chosen date range. If a shift was left open on a previous day, widen the date range (for example, This month or a custom range) to find it.
- You're at Company level. The Shift Details report is per-store — select a store in the store switcher first.
- A terminal or staff filter is still applied. Clear the filters to see all shifts for the period.
Note: An open shift appears in the report as soon as it starts. If you're hunting for a till that was never closed, select a wide date range and set the Status filter to Open.