Ownership change
If you are selling your business, or you have bought a business that already uses MyFoodFast, the store can be handed over without setting it up again. Your menu, settings and devices stay as they are. The steps are split between the outgoing owner and the new owner, and MyFoodFast support makes the final switch.
Warning: Do not cancel the subscription when you sell. On the My Account page, Cancel and Deactivate your account deactivates the store, and the new owner would have to reactivate it before they can trade.
Before you start: tell MyFoodFast support
Email help@myfoodfast.com as soon as you have a handover date. Include:
- The store name
- The handover date
- The outgoing owner's name and email
- The new owner's name, email, mobile number and VAT number (if they are VAT registered)
Support needs this to move the main account over (see What MyFoodFast support does).
What the outgoing owner needs to do
Do these steps before the handover date. Make sure a store is selected in the store switcher at the top right.
- Add the new owner as an Admin. Go to Management > Staff > Staff List and click Add Staff. Enter their first name, last name and email, and choose the admin role. This lets them log in and check everything before the handover.
- Download anything you need for your records. Once the store is handed over you will no longer have access to its reports or order history, so save any sales reports you need for your accounts.
- Leave the subscription and card payments running. Don't cancel the subscription or disconnect Stripe yourself. The new owner replaces them on the handover day, so the store keeps taking orders.
- On the handover day, remove your own staff logins. In Management > Staff > Staff List, delete any accounts that belong to you or staff who are leaving with you.
Note: The account marked First Admin can't be deleted, disabled or have its role changed from the Staff List. This makes sure the store always has an admin. If the First Admin is your account, MyFoodFast support will move it to the new owner.
What the new owner needs to do
Log in with the admin account the outgoing owner created for you, select the store in the store switcher, then complete these steps on the handover day.
- Update the billing email. Go to Setup > Store Details and change Billing Email to your email address, then save. Subscription invoices and receipts are sent to this address.
- Update the VAT number. Go to Setup > In-Store > Receipts and change VAT Registration Number to your own, or clear it if you are not VAT registered. This is the number printed on customer receipts. See Show your VAT number on receipts.
- Add your card for the subscription. Click your name at the bottom left of the sidebar and select My Account. Click Manage Billing, add your card in the portal that opens, and remove the outgoing owner's card. See Managing your subscription and billing.
- Connect your own Stripe account for card payments. Go to Setup > Integrations > Stripe. Until you do this, online and card payments are paid out to the outgoing owner's Stripe account. Disconnect their account, then click Connect with Stripe and sign in or create your own. See Setup guide: card payments for website and app.
- Check your staff list. In Management > Staff > Staff List, make sure only your team has access, and reset POS PINs if staff have changed.
Tip: If you use Viva card terminals, contact Viva to move the terminal agreement into your name. Viva's settings are under Setup > Integrations > Viva.
What MyFoodFast support does
Once both owners have finished their steps, MyFoodFast support:
- Moves the First Admin account to the new owner, so the outgoing owner no longer has a login that can't be removed
- Updates the company's owner contact details to the new owner
- Confirms the subscription is billing the new owner's card