If you need to take a product off your menu, the Back Office gives you two options: you can delete the product entirely, or you can set it to inactive so it is hidden from customers but still saved in your system.
Option 1: Set a product to inactive (recommended)
Setting a product to inactive hides it from your online menu and POS without permanently removing it. This is useful if you want to bring the item back later.
- Log in to the Back Office.
- Navigate to Menu from the left-hand menu.
- Find the product you want to hide. You can use the search bar or browse by category.
- Click on the product to open its details.
- Look for the Active toggle or status setting and set it to Inactive (or uncheck the active box).
- Click Save.
The product will no longer appear on your online ordering site or POS.
Option 2: Delete a product permanently
If you are sure you no longer need a product, you can delete it. Be aware that this action may not be reversible.
- Log in to the Back Office.
- Navigate to Menu from the left-hand menu.
- Find the product you want to remove.
- Click on the product to open its details.
- Click the Delete button.
- Confirm the deletion when prompted.
Note: Deleting a product is permanent. If you think you might want to use the item again in the future, set it to inactive instead. Deleted products may still appear in historical sales reports.
After making changes
Once you have removed or hidden a product, make sure to check your online ordering site and POS to confirm the change has taken effect. Menu changes may take a few minutes to sync across all devices.