What the User Activities report shows
The User Activities report is an audit log: it records who changed important settings, when they changed them, and what they changed. Use it to answer questions like "who turned off online ordering?" or "who changed our delivery charges?" — and to see who issued a refund on an order.
Note: This report is available at Company level (no store selected) and at Store level (with a store selected in the store switcher). At Company level you see activity for the company and all of its stores; at Store level you see only the selected store.
Where to find it
Go to Reports > Staff Reports > User Activities.
Staff Reports is a company feature, so you must have a company selected. If you want to focus on a single store, pick that store in the store switcher first.
Reading the log
Each row shows:
- When — the date and time of the change (in your store's time zone)
- Who — the staff member who made the change
- Activity — a short description of what happened (e.g. "Jane updated online setting")
- Store — which store (or the company) the change applies to
- IP — the IP address the change came from
Rows with a small arrow on the left can be expanded to show the exact attributes that changed. Where available, you'll see the change as old value → new value so you can read the change at a glance.
Many rows are clickable: selecting the activity text jumps you straight to the settings page (or the order) that the change applies to, so you can check the current state.
Filtering the log
- Type — by default the report shows only high-signal changes (the
settings that most often cause questions: online ordering, delivery, capacity,
loyalty, taxes, store and company details, staff, and subscriptions). Switch
the Type filter to:
- All activity — every recorded change, including menu and product edits
- Refunds — only refunds issued on orders
- a specific setting (e.g. Online setting, Loyalty rule)
- Date range — use the date picker (top right) to choose the period. The report opens on the last 30 days by default.
- Search — type in the search box to filter by the details of a change.
Refunds in the log
Refunds appear as their own rows, tagged with a Refund badge, showing who issued the refund, the amount, and the order it was on. Selecting the row opens that order.
Why a change might not appear
The log records changes to the high-signal settings listed above. Routine, low-noise edits (for example uploading a product image) are hidden from the default view — switch the Type filter to All activity to see everything that was recorded for the selected period.