Default and Substitute Toppings

What "Default" and "Substitute" do

On any product that uses an option group (e.g. Toppings, Sauces), each choice in the group has three checkboxes — Default, Substitute, and Active.

Checkbox	What it does
Default	The topping is pre-selected on every order. The customer can untick it but doesn't have to add it manually. Use this for ingredients that should always come with the item — e.g. lettuce on a Chicken Wrap, tomato sauce on a Margherita.
Substitute	The topping is eligible to be swapped for another topping of the same option free of charge. For example, a customer can remove a default Tomato and replace it with Onions at no extra cost.
Active	The topping is available on this product at all. Untick to hide it without deleting the topping entirely.

All three are independent — a topping can be both Default and Substitute on the same product.

Defaults and substitutes flow to every ordering channel at the same time (Kiosk, POS, website, app). There is no separate switch per channel.

Note: Defaults are saved on the product itself, so they apply across every size. They are also part of the master Company Menu — they cannot be set differently for a single store. If a branch should not include a particular default, ask whether the product itself should be split into a store-specific version instead.

Where to make the change

You set defaults from Management > Menu > Menu Setup at Company level (no store selected in the top-right switcher).

Note: If your store has its own independent menu (Company Menu disabled), edit Menu Setup at Store level instead — with the store selected in the switcher. In that case the path is the same but the changes only affect that store. If Company Menu is enabled on the store, Menu Setup edits the shared Company menu, and only company owners and admins can open it.

How to set a default topping

The Default / Substitute / Active checkboxes live inside a small Choices for this product dialog. How you reach the dialog depends on where the option group is added to the product:

• Option Groups on the product — for a product without sizes.
• Sizes > [size] > Option Groups — for a product with sizes, where each size has its own option groups. Use this when, say, only Medium pizzas should offer Toppings Medium Max 3.

To add an option group to a product or size in the first place, see Add options (toppings, sauces, extras) to a product or size.

Either way, the saved Default/Substitute setting is stored against the product and is synced across all sizes — the dialog reminds you of this at the top with "Changes to default/substitute/active will be synced across all attributes of this product."

Option group on a product without sizes

1. At Company level (or Store level for an independent menu), go to Management > Menu > Menu Setup.
2. Open the category and click the pencil icon on the product row.
3. The Edit Product side panel opens. Scroll to Option Groups.
4. Click the option group name (e.g. Toppings, Sauces) — not the globe / screen switches next to it.
5. The Choices for this product dialog opens, listing every choice in that group with three columns: Default, Substitute, Active.
6. Tick Default on the values you want pre-selected.
7. Click Save Changes.

Option group on a specific size

1. At Company level (or Store level for an independent menu), go to Management > Menu > Menu Setup.
2. Open the category and click the pencil icon on the product row.
3. The Edit Product side panel opens. Scroll to Sizes.
4. Click the pencil icon on the size (e.g. Medium).
5. The Edit Size side panel opens. Scroll to Option Groups.
6. Click the option group name (e.g. Toppings Medium Max 3) — not the switches next to it.
7. The Choices for this product dialog opens. Tick Default on the toppings you want pre-selected (e.g. Pineapple).
8. Click Save Changes.

The next time a customer or staff member adds the product to an order, the topping appears already selected.

Adding a substitute topping

In the same Choices for this product dialog, tick the Substitute column for any topping the customer should be allowed to swap free of charge. Click Save Changes.

Removing a default

1. Re-open the Choices for this product dialog at the same place you set it (Edit Product → Option Groups, or Edit Product → Edit Size → Option Groups).
2. Untick Default on the topping you no longer want pre-selected.
3. Click Save Changes.

The topping stays available — customers can still add it themselves — but it is no longer pre-selected.

Troubleshooting

The default I set isn't showing on the Kiosk. Make sure you clicked Save Changes in the Choices for this product dialog. The Kiosk picks up the change by itself between orders, and Setup > In-Store > Kiosks shows when it has. POS terminals pick up the change by themselves, usually within a minute, once no order is open on them; Setup > In-Store > POS Terminals shows each POS terminal as Up to date in the Menu column once it has.

The topping is ticked as Default but isn't pre-selected on the order. Check that Active is also ticked on the same row. An inactive topping cannot be a default.

I don't see Menu Setup at Store level — only Quick Changes. Your store is on the Company Menu and you're logged in as a store user. Ask a company owner or admin to make the change: they can open Menu Setup. Quick Changes does not let you change defaults; it's only for prices, switching items and toppings on and off, temp-disables, and renaming.

I want a different default just at one store. This isn't currently supported. Defaults are part of the master Company Menu and apply to every store on it. If a branch genuinely needs different defaults, either give that store its own independent menu (turn Company Menu off for it) or split the product into two products and assign each to the appropriate stores.