Online Ordering

Customer website for online ordering. · 17 articles

17 articles

Ordering(7)

Deleting your customer account

If a customer wants to delete their account on your website, they can do this themselves from the profile page. This permanently removes their personal details and stops any future automated marketing

How-ToBeginner

Apple Pay, Google Pay and Link at checkout

Your ordering website now shows Apple Pay, Google Pay and Link buttons at the top of the payment step, above the card form. A customer whose device already has a card set up can pay in one tap instead

How-ToBeginner

Busy-time messaging and large orders on your ordering website

If you use Capacity Management, your ordering website only offers time slots your kitchen can actually serve. When slots are removed because you're busy, customers could previously see a shorter list

ReferenceBeginner

When a customer says the card form won't load at checkout

Card details on your website are collected by Stripe, our payment provider. The card fields are loaded from Stripe directly into the checkout page rather than being part of your website, which keeps c

TroubleshootingBeginner

How delivery addresses are checked on your website

When a customer chooses delivery, the website checks their address at several points before the order reaches your kitchen. This article explains what the customer sees at each step, so you can answer

ReferenceBeginner

Promo codes on your website: how they work and why codes get rejected

Customers enter a promo code on the Cart page (or in the basket drawer) and press Apply. If the code is valid for their basket, the discount appears immediately in the order summary and the code is sh

TroubleshootingBeginner

Live courier tracking on the order tracking page

Once a delivery order leaves the kitchen, the Track Order page on your ordering website turns into a live delivery tracker, in the style customers know from Uber Eats. It shows: - An arrival headline

ReferenceBeginner