Company or Store Menus

This article explains the difference between Company menus and Store menus, and how to choose the right option for your setup.

Overview

By default, all stores share a single Company menu. This means any changes you make to the menu at Company level apply to every store. If you need a store to have its own independent menu — with different products, prices, or categories — you can switch that store to a Store menu.

You can also keep the Company menu but allow individual stores to override prices or disable products using Quick Changes.

Note: The Company menu is included free while you have one store. You are only charged for it once you add a second location. Because it is part of your plan rather than an optional extra, the Company Menu app cannot be cancelled from the App Store — use Setup > Menu > Settings to switch a store to its own menu instead.

New stores

When you add another store, it automatically matches how your company already works:

If your existing stores use the Company menu, the new store joins it and has your full menu from day one
If your existing stores each run their own menu, the new store starts with its own too

You can change this at any time in Setup > Menu > Settings.

Company: Setup > Menu > Settings — control which stores use the Company menu

Company: Management > Menu > Menu Setup — edit the shared Company menu

Store: Management > Menu > Quick Changes — override prices or disable products at store level (when Company menu is enabled)

Store: Management > Menu > Menu Setup — edit the store's own menu (only visible when Company menu is disabled for that store)

How It Works

When the Company menu is enabled for a store:

The store uses the same menu as all other stores
Menu changes at Company level apply to the store automatically
The store can use Quick Changes to override prices or disable products without affecting other stores
Menu Setup does not appear at Store level — the menu is managed centrally

Important: Every change you make in Company: Management > Menu > Menu Setup reaches all of your stores at once. That includes switching a product's Enabled toggle off — the product stops showing on every store's menu and till, not just the one you were looking at. To take an item off one store only, use Quick Changes at Store level instead.

Only company administrators can edit the shared Company menu. Someone signed in as a store user will not see Menu Setup for a store that uses the Company menu, and cannot change it — this protects your other stores from a change meant for one location.

Store users can still use Quick Changes to adjust their own store's prices and availability, as far as your Menu Settings allow (see Controlling What Stores Can Override below).

When the Company menu is disabled for a store:

The store gets its own independent copy of the menu
Changes to the Company menu do not affect this store
The store manages its own products, categories, options, and prices
Menu Setup appears at Store level so the store can edit its own menu

Make sure you are at Company level (select All Stores from the store selector at the top)
Go to Setup > Menu > Settings

Scroll to the Company Menu — Store Access section
Find the store you want to switch
Toggle the store's Company Menu setting to Disabled
Click Save

The store will now manage its own independent menu.

Step 3: Verify at Store Level

Switch to the store using the store selector at the top
Go to Management > Menu
You should now see Menu Setup in the sidebar
The store can add, edit, and remove its own products independently

Go to Company: Setup > Menu > Settings
Find the store in the Company Menu — Store Access section
Toggle the store's Company Menu setting to Enabled
Click Save

Warning: Switching a store back to the Company menu means the store will lose any independent menu changes it has made. The store will use the shared Company menu again.

Quick Changes (Store-Level Overrides)

Even when a store uses the Company menu, it can make limited overrides using Quick Changes:

Switch to the store using the store selector
Go to Management > Menu > Quick Changes
You can:
- Change prices for individual products (if allowed in Menu Settings)
- Disable products that the store doesn't sell (if allowed in Menu Settings)

These overrides only affect the selected store — the Company menu stays unchanged for other stores.

Controlling What Stores Can Override

At Company level, you control what stores are allowed to change:

Go to Company: Setup > Menu > Settings
Find these settings:
- Allow Price Changes — lets stores override product prices in Quick Changes
- Allow Disabling Products — lets stores toggle products on or off

When to Use Each Option

Scenario	Recommended Setup
All stores sell the same menu	Company menu (default)
Stores sell the same menu but at different prices	Company menu + Quick Changes
One store doesn't sell certain items	Company menu + Quick Changes (disable items)
A store has a completely different menu	Store menu (disable Company menu)
You run multiple brands from one account	Store menus for each brand

Tips

Start with the Company menu — it's simpler to manage one menu centrally. Only switch to Store menus if you genuinely need different products per store.
Use Quick Changes first — if the only difference is pricing or availability, Quick Changes is easier than maintaining separate menus.
Test after switching — after enabling or disabling the Company menu for a store, check the store's ordering site to make sure the menu displays correctly.

Troubleshooting

This happens when your menu was built at Company level while the store is set to manage its own menu. The store's own menu is empty, so that is what customers see.

You will see a warning at the top of Management > Menu > Menu Setup when a store is in this state, telling you how many categories are sitting on the Company menu that the store is not using.

To fix it:

Select All Stores from the store selector to move to Company level
Go to Setup > Menu > Settings
In Company Menu — Store Access, toggle the affected store to Enabled
Check the store's ordering site — your menu should now appear

If the store genuinely needs its own separate menu, add its categories and products under Management > Menu > Menu Setup with that store selected instead.

A product has vanished from all of my stores

Almost always the product has been switched off on the Company menu rather than deleted. A product that is turned off disappears from every store's menu, ordering site and till — but nothing has been lost. Its price, options and images are all still there.

To check and put it back:

Select All Stores from the store selector to move to Company level
Go to Management > Menu > Menu Setup
Find the product — turned-off products still appear in the list here, marked as disabled
Open it, switch Enabled back on, and save

The product returns to all of your stores straight away.

Note: If the item is missing from this list too, it was deleted rather than disabled. Contact support — deleted products can often be recovered.

If you only want the item off at one store, turn it back on at Company level and then disable it for that single store under Store: Management > Menu > Quick Changes.

Menu changes are recorded in the audit report:

Go to Reports > Staff Reports > User Activities (available at Company level)
Set the date range to cover when the change happened
Look for Product or Category rows

Each row shows who made the change, when, what changed (for example Enabled going from on to off), and how far it reached — a change to the shared Company menu is marked as applying to all stores on it.

Note: Menu changes began appearing in this report in September 2026. Changes made before then were not recorded, so if you are looking further back please contact support.

Setup Guide: Menu — how to set up your menu structure
User Activities: see who changed what — find out who changed your menu and when
How do I remove products from my menu? — turning items off vs deleting them
Menu Sorting
Add Product Images

Company or Store Menus