When to use multiple Expo displays
A single Expo display works fine for most stores — it shows every completed order ready to be packed or dispatched. If your business has separate teams handling different order types (for example, a dispatch desk for delivery drivers and a counter for collection / take-away), you can configure a separate Expo display per order type so each screen only shows what's relevant to that team.
Typical setup:
- Expo #1 (Dispatch) — shows only delivery orders, lives with the drivers.
- Expo #2 (Counter / Front of House) — shows everything else (collection, take-away, eat-in, etc.).
You can configure as many Expos as you like. Each can be restricted to one, several, or all order types.
Before you start
- You need to be at Store level (the store must be selected in the store switcher).
- KDS pages are under Setup > In-Store > KDS in the sidebar.
Step-by-step
- Go to Setup > In-Store > KDS.
- Click Add Display.
- Enter a clear Name — for example, "Dispatch Expo" or "Counter Expo". Staff will see this label when they pair the screen.
- Set Display Type to Expo (Dispatch).
- Under Order types this Expo shows, tick the order types this screen should display. Leave the list empty to show all order types (a catch-all).
- Click Save.
- Repeat to add a second Expo with a different set of order types.
Note: You no longer need to delete and recreate Expos to change their filter. Edit any Expo at any time and update the order types.
How orders are routed when there are multiple Expos
When an item is bumped on its last station, the system picks the Expo to send it to using these rules in order:
- Specific match wins. If an Expo's order-type list includes the order's type (e.g. an Expo restricted to Delivery and the order is a delivery), the item routes there.
- Catch-all is the fallback. If no Expo is restricted to that specific order type, the item routes to whichever Expo has its order-type list left empty (the catch-all).
- No catch-all, no match → no Expo. If you've restricted every Expo to specific types and none match the order, the item is simply marked as ready without appearing on any Expo. The KDS setup page will warn you about overlaps so this is rare.
This means a typical "one delivery Expo + one catch-all Expo" setup works correctly for every order type — the delivery Expo gets delivery orders, and the catch-all Expo gets everything else.
Overlap warnings
If two Expos both list the same order type (for example, two Expos that both include Take Away), the KDS setup table shows a small amber warning on each Expo's row:
Overlaps: Take Away
The system will still pick one of the two deterministically — orders won't appear on both — but the overlap usually means a configuration mistake. Edit one of the Expos and remove the overlapping type, or leave one Expo as a catch-all (no types) and the other restricted to specific types.
Walk-through: Chuncky Chicken setup
- Add an Expo named Dispatch Expo, tick only Delivery, and save.
- Add an Expo named Counter Expo, leave Order types this Expo shows empty, and save.
- On the Dispatch Expo device, generate a new PIN and pair the physical screen at the drivers' station.
- On the Counter Expo device, do the same at the front counter.
From now on:
- Every delivery order appears only on the Dispatch Expo.
- Every non-delivery order (collection, take-away, eat-in, etc.) appears only on the Counter Expo.
FAQ
Can I have more than two Expos? Yes. There's no upper limit — you can split by every order type you have if it makes sense for your kitchen layout.
Can a single order appear on two Expos at once? No. The routing rules above always pick exactly one Expo per item.
What happens to existing stores with one Expo? Nothing. An Expo with an empty order-types list is a catch-all and behaves the same as it always did — it shows every order. You don't need to migrate anything.
Can I filter stations by order type too? No. Order-type filtering is an Expo-only feature. Stations route by menu category as they always have.