Start here
You've signed up and finished setting up your store. This guide takes you from there to your first real order. It follows the same three steps as your welcome email, and takes about 15 minutes.
| Step | Where | Time |
|---|---|---|
| 1. Check your menu | Back Office | 5 min |
| 2. Check your website and take a test order | Back Office and your phone | 5 min |
| 3. Set up your POS | Back Office and the POS | 5 min |
What we've already set up for you
When you finished setup, we created all of this, so you don't need to:
- Your free trial. It runs for 7 days from the end of setup. Your card isn't charged before then. See Managing your subscription and billing.
- Your menu. If you pasted a Just Eat, Deliveroo or Uber Eats link, we import your menu in the background. It usually takes a minute or two and brings in products, prices, photos, sizes and add-ons. If you didn't paste a link, you start with a sample menu to edit.
- Your ordering website. It's live already. Click My website at the top of any Back Office page to open it.
- Your first POS terminal and kitchen screen. A POS terminal called T1 and a kitchen screen called Kitchen, each with its own pairing PIN.
- Two staff members, Admin and Driver One, so you can sign in to the POS and try a delivery order straight away.
- A loyalty programme, if you left Reward returning customers with points ticked.
Note: Some pages belong to your store, and some to your company. If Back Office says Please select a store first, click your store name at the top of the page and choose Click to enter store. If you can't see Menu Setup, choose All Stores (Company) instead. Your menu is managed at company level.
Step 1: Check your menu
- Go to Management > Menu > Menu Setup.
- Check your categories and products came across, and that the prices are right.
- Open a few products that have sizes or extras, and check the options look right.
- Add or change anything that's missing. Changes reach your website and POS terminals by themselves.
More detail:
- Change your menu and update every channel
- Setup Guide: Menu
- Importing sizes and add-ons with your menu
Step 2: Check your website and take a test order
- Click My website at the top of Back Office. This is the link to share with customers on social media, on a QR code on the counter, or on your shop window.
- Add your logo and colours in Setup > Online Ordering > Website & App > Settings. See Setup guide: Online ordering site.
- Check your hours in Setup > Online Ordering > Opening Hours. Customers can only order when you're open. See Opening Hours.
- To take card payments online, connect Stripe in Setup > Integrations > Stripe. Customers can't pay by card on your website or app until you do. See Setup guide: Card payments for website and app.
- Place a test order from your phone, and check it arrives in Back Office.
Step 3: Set up your POS
Your first POS terminal, T1, is already set up in Back Office. You just need to put the app on your device and pair it.
Follow Start here: set up MyFoodFast POS. It covers:
- finding T1's pairing PIN and your staff PIN;
- installing the app on a Sunmi terminal, an Android tablet or a computer;
- connecting your printer and card reader.
Using a kitchen screen too? See Get started with MyFoodFast KDS. Not sure what to buy? See Recommended hardware for MyFoodFast.
Optional: set up what fits your business
If you deliver
Go to Setup > Online Ordering > Delivery > Zones and check your delivery zones cover the area you deliver to, with the charge and minimum order you want. If there are none, draw them on the map. Customers can only order delivery to an address inside a zone. See Setup Guide: Delivery Zones.
If you only do collection, switch off Offer Delivery in Setup > Online Ordering > Delivery > Settings, so customers aren't offered delivery. You can switch it back on at any time.
If you offer table service
Set up table ordering in Setup > In-Store > Table Ordering, and print QR codes for your tables. See QR Code Table ordering.
If you sell on Just Eat, Deliveroo or Uber Eats
Bring those orders into the same POS and kitchen screen. See Setup integration with Just Eat, Deliveroo and Uber Eats.
If you have staff
Add each person with their own PIN and role in Management > Staff > Staff List. See Staff and User Management in Back Office v2.
Before you go live
Note: Before your first real customers, place a test collection order and, if you deliver, a test delivery order. Pay by card if you've connected Stripe. Follow each one right through to the POS and kitchen screen.
Stuck? Click the chat icon in Back Office for an instant answer, or email help@myfoodfast.com.