What the Dispatch console is
The Dispatch console gives you live delivery management for a store — real-time driver tracking on a map, route grouping, and delivery alerts. It's part of the Delivery Dashboard add-on. If your store isn't on the add-on yet, opening Dispatch shows a locked screen instead of the console.
You no longer need to contact support to switch it on — you can start it yourself from the App Store, and try it free first.
Start your free trial
- In the sidebar, select the store you want in the store switcher at the top (the App Store is a store-level page, so a store must be selected).
- Go to App Store in the sidebar.
- Find Delivery Dashboard in the app list and click it.
- Click Start 14-day free trial, then confirm.
Dispatch unlocks straight away. You won't be charged during the trial.
Note: The trial is available on the Silver, Gold and Terminal plans (Platinum already includes the Delivery Dashboard). If you're on a different plan and don't see the add-on in your App Store, contact support and we'll help you get set up.
You can also start the trial directly from the lock screen: open Dispatch and click Start your free trial, which takes you to the App Store.
What happens when the trial ends
- After 14 days, the Delivery Dashboard add-on (£20/month) is added to your subscription and billed automatically — you don't need to do anything to keep it.
- If you cancel before the trial ends, you're not charged.
Cancel during the trial
- Go to App Store (with the store selected).
- Open Delivery Dashboard — it shows a Trial badge and the date the trial ends.
- Click Cancel trial and confirm.
Access ends and no charge is taken. (A store can only take the free trial once — if you cancel and re-subscribe later, the add-on is billed straight away rather than starting a new free trial.)