Voice Agent

The MyFoodFast Voice Agent lets customers place orders by calling your restaurant. It understands natural speech, checks your live menu and availability, confirms the exact basket and total, and sends

Calls start with a short welcome identifying the automated ordering assistant, followed by a question about what you would like to order. The experimental line does not read out test setup instruction

> Staging phone trial: On the experimental line, a separate voice reads your saved deal choices, then listens for your answer. Say yes to add those choices to the basket, or no to return and explain a

Where your store phone is configured for transfers, the Voice Agent puts the caller through to your team straight away when: - The caller asks for a person, member of staff or manager - The caller sta

Voice Agent normally ends a call in these situations: 1. The order is finished. After confirming the order and reading back the order number, the agent asks "Is there anything else I can help with?" I

Every call now opens with a short disclosure before anything else happens: > "Hello, thanks for calling! Just so you know, you're speaking to an automated assistant and this call is recorded. Are you

The voice agent checks your store's settings at the start of every call, and again just before it places the order. It only offers what your store can actually do right now — so the settings you alrea

For a new delivery address, Voice Agent asks the caller for their postcode first. It checks that the restaurant delivers to that area, finds the matching street, reads the street and town back, and th