POS

Every till needs this setup once before you can use anything else on the POS. It takes about 15 minutes. Do the steps in order. Tick these off first. Most setup problems come from one of them. - [ ] Y

Kiosk Mode locks your Sunmi POS terminal into a dedicated POS experience by hiding the Android status bar (top) and navigation bar (bottom). When enabled, the app also automatically launches when the

If your account's subscription has lapsed, the POS shows a full-screen Store disabled message and stops taking orders. Every till in the store shows it at the same time. This is an account status, not

A plain‑English guide for takeaway owners whose device is currently tied to another provider --- • 0 % commission – keep 100 % of every order. • Branded website & mobile app—live in 48 h with your c

> Purpose: Enabling Unattended Remote Assistance lets MyFoodFast Support access your terminal in seconds—no staff action required—so issues are fixed fast and service stays uninterrupted. --- Front‑of

Tap the gear at the right of the header. Sections are listed on the left: Peripherals, Printers, Kitchen, Terminal and Menu. A dot next to a section means something there needs attention: for example

A Sunmi terminal from MyFoodFast comes with the POS already installed, and the POS opens by itself every time you switch the terminal on. You don't need to download anything. You'll need: - The till's

This guide explains how to connect a WisePad 3 card reader to MyFoodFast POS for taking card payments. The WisePad 3 works on Android and Sunmi tills only, and needs a Stripe account connected in your

If you're running MyFoodFast POS on a Sunmi D3 Pro terminal (the model with the 10-inch customer-facing screen, part code C02020005), the second screen shows your customers a live view of their order

A red bar across the top of the POS reading Display size is set too large for this screen means the Android display size on the till has been increased. That makes the screen behave as if it were much

The POS can scan your local network to find compatible receipt and label printers, then let you assign each one to a role (customer receipt, kitchen, dispatch, or label). This page explains how to run

If your kitchen is split across multiple prep stations — for example a Pizza station and a Burger station — the POS can now print food‑item labels to a dedicated Zebra ZD230D at each station. Each lab

The POS can drive up to four kinds of printer, each with its own role: You set them all up in the same place — Settings > Select Printers — but how a printer is connected and discovered depends on whe

Applies to: Sunmi NT311 Printer used with MyFoodFast POS on any compatible Sunmi terminal Last updated: April 2025 Estimated setup time: 2–5 minutes Skill level: Beginner 1x Sunmi NT311 Ther

Your Star printer (for example the mC-Print3, or a TSP143) prints something, but it comes out wrong: - Big blank gaps running down the receipt, with the text spread out over a long strip of paper. - S

If you run the POS on a Sunmi terminal with a built-in thermal printer (such as the V3 Mix or the countertop T2 / D3 series), you can print customer receipts, kitchen tickets, and dispatch tickets str

MyFoodFast POS talks directly to your receipt printer — no extra desktop drivers or admin passwords are involved. If printing stops, work through the checks below in order. 1. In the left sidebar, tap

The customer receipt has been redesigned so the information staff and customers need most is at the top and easiest to read. The dispatch receipt uses the same layout, and the refund slip now matches

The Zebra ZD230D prints 4" × 2" food‑item labels showing each prepared item's name, allergens, and order details. One label is printed per item line in the order, repeated by quantity — three burgers

A caller ID device is a small unit that plugs into your phone line at one end and into your POS's USB port at the other. It reads the caller's number straight off the line, so the incoming call popup

When a call comes in, the POS shows a dark popup in the bottom-right corner of the screen. It shows the caller's number and, if they've ordered from you before, who they are and how often they order.

The Clock In/Out feature allows staff members to track their working hours directly from the POS system. This feature is integrated into the PIN entry screen and provides real-time visibility of who i

Skill Level: Beginner Time Required: 5-10 minutes --- This guide explains how to close your shift at the end of the day using the Z-Read function. This includes counting your cash drawer, reconciling

Skill Level: Beginner Time Required: 2 minutes This guide shows you how to start the day on MyFoodFast POS: sign in, then start the shift with your opening float, which is the cash in the drawer befor

The POS has a single Discounts screen that lets you apply a discount three ways and clearly shows what's already on the order. Open it from the percent (%) button on the payment keypad. You'll see, to

Half & Half lets a customer combine two different pizzas (or any split-product category) onto a single base. Each half can have its own toppings, but both halves share one size and one base price plus

1. Open the order and use + or − beside the item. 2. Wait for the displayed quantity and total to update before continuing. 3. Check the order before taking payment or sending it to the kitchen. You c

When a regular customer phones in, you can pull up their saved details instead of typing them again. The Customer screen has a search box in its header. Type the caller's phone number or postcode and

Orders due ASAP — counter takeaway orders, online orders for immediate preparation, and paid kiosk orders — are sent to the kitchen immediately. The kitchen ticket prints and the order appears on the

When a customer places an order on the self-service kiosk and chooses to pay at the counter (cash), the order is held back until your staff take the payment on the POS. It will not appear on the Kitch

The POS has a new look on every screen. Everything you could do before is still there, but controls now sit in the same place on every screen and are sized for a busy till. The bar at the top is the s

Every till in your store works on the same orders. If one till is still building an order while another till pays it, sends it, voids it or otherwise moves it on, the first till is now editing an orde

When you take an order over the phone, you start it from the customer search button in the Create Order header. Two things now make that flow faster and prevent undeliverable orders: 1. Stores that do

When a customer is waiting and their order needs to jump the queue, a manager can Prioritise it from the POS. Prioritising lifts the order to the top of every Kitchen Display (KDS) station instantly,

Repeat Order rebuilds a customer's last order as a brand-new basket, so you don't have to key a regular's usual from scratch. It is a new order, not a copy of the old one. The original order is untouc

1. Open Order Hub and select the relevant status tab. 2. Search using the order number, external order reference, or customer name. You can enter a number as 214 or #214. 3. If Load more orders appear

Dine-in orders — restaurant table orders and kiosk Eat In orders — now pause in the Ready tab of the Order Hub once the kitchen has finished them, so a member of staff can run the food to the table an

Tap Track in the header. Orders are grouped in tabs: Scheduled, Pending, Ready and Completed. The number on each tab is how many orders it holds. Each row shows, left to right: - Due: the time the ord

When an order was paid by card, refunding it on the POS now sends the money back to the same card the customer paid with. This covers both cards taken on your card reader and orders paid online. Cash

An order can end up part paid — some money has been taken, but not the full amount. This happens when a split payment is only partly completed, when a payment is keyed in for the wrong amount, or when

Split payments are a convenient way for customers to divide the total amount of an order among different payment methods or a number people. This guide walks you through processing split payments on t

Tap Pay at the bottom of the order panel. The dialog shows the amount To pay and the order number at the top, and the payment methods your store has set up as cards: usually Cash, Card reader, Card an

The Stripe WisePOS E is a countertop card reader that connects to the internet over Wi‑Fi or Ethernet. Unlike the WisePad 3 (which pairs to one Android device over Bluetooth), the WisePOS E is shared

1. On the PIN screen, make sure Sign in is selected at the top of the Enter your PIN card. 2. Type your 4-digit staff PIN on the pad, or on a keyboard if the till has one. The till signs you in as soo