POS

The Clock In/Out feature allows staff members to track their working hours directly from the POS system. This feature is integrated into the PIN entry screen and provides real-time visibility of who i

Skill Level: Beginner Time Required: 5-10 minutes --- This guide explains how to close your shift at the end of the day using the Z-Read function. This includes counting your cash drawer, reconciling

Store: Reporting > Sales Reports > Operations Report > Select  Period > Update || Firstly check that the Gross Total matches the Payments Summary Total In, if the two figures match then there is no di

POS Track > Driver > Start > Enter Driver Float > Start Shift [Screenshot needed] [Screenshot needed] [Screenshot needed] [Screenshot needed]

Skill Level: Beginner Time Required: 2-3 minutes --- This guide explains how to start your day on MyFoodFast POS, including logging in and setting up your cash drawer with an opening float. Your term

Applies to: Sunmi NT311 Printer used with MyFoodFast POS on any compatible Sunmi terminal Last updated: April 2025 Estimated setup time: 2–5 minutes Skill level: Beginner 1x Sunmi NT311 Ther

All orders have been completed and paid (no pending orders on track screen). I'm still getting this type of error message,  [Screenshot needed] Filters on [Screenshot needed] Filters off [Screenshot n

Even though I have cleared all Pending Orders. The following notification still appears - Z Read cannot be done as: Pending orders found. This will due to there being pending orders that currently are

Ensure user roles setup.  Clerks are not be able to Void or delete an order or items once it’s gone into the kitchen. The Manager would have to do this with their PIN. If the order has been sent t

Every Terminal must be closed off independently, at the end of day or shift, and note the transactions are allocated to each Terminal.  Prerequisites: 1.  Manager PIN - as only Managers may close o

These changes apply to POS and Online. Back Office > Management > Menu > Option > Change:  Max. values per Option > 1 Min. values per Option > 1 Amending these fields to 1 will only allow 1 to be se

Prerequisites Running MOB POS app with an order to refund On the POS terminal 1. More at the bottom of the screen 2. More popup will appear, refund 3. Find the order that you wish to refund. 4. To

If you send a transaction to the terminal from the POS, it should display the amount and then request you to present the card. If at that point you press the MENU button it will allow you to enter the

Back Office: Ensure you have created the deal in the Back Office by following this article. POS: The POS smartly selects the best promo depending on what is added to the cart at that specific ti

POS 1. Settings > Advanced settings > Payments 2. Enable Gift card payments. 3. Now when taking payments for an order Gift card will appear as an option. [Screenshot needed]

When a customer calls now >  Customer Order  Ask the customer either, in order of priority, their:  Phone number > Enter phone number e.g. 07930 123 456 > Full Postcode > Enter full postcode wi

Prerequisites You have enabled Online Ordering in the Back Office and online orders are coming through fine. New Online POS Terminal (to be activated) Advanced Settings > Terminal >

Prerequisites: POS and Back office setup ready to use User story:  I want to add a customer to my database on the POS but get a blocked greyed out screen. What can I do? [Screenshot needed] Back Of

Ensure the 'All' filter is pressed to view all orders on trackscreen. [Screenshot needed]

When querying any Stripe payment and looking for an order to refund follow these steps: 1. Reporting > Sales Reports > Order History : Period - Custom (select the From and To dates)  2. Look at

MyFoodFast POS requires a constant internet connection to fetch and display all orders, showing them in real-time, just like in the Back Office. It operates on the same centralized database as the Ba

Applies to: Any Sunmi terminal supplied by MyFoodFast Last updated: April 2025 Estimated setup time: 2–3 minutes Skill level: Beginner Your Sunmi terminal is pre-configured and connected to o

Setting up your WisePad 3 card reader with MyFoodFast POS is an easy process that will allow you to accept card payments from customers seamlessly. Follow these steps to ensure your WisePad 3 card rea

Split payments are a convenient way for customers to divide the total amount of an order among different payment methods or a number people. This guide walks you through processing split payments on t

POS 1. Place order and select Pay 2. Select the split payment icon [Screenshot needed] 3. Select whether bill is to be split evenly or enter a manual figure and choose the 1st payment type. For exa

A plain‑English guide for takeaway owners whose device is currently tied to another provider --- • 0 % commission – keep 100 % of every order. • Branded website & mobile app—live in 48 h with your c

--- MyFoodFast POS talks directly to your receipt printer—no extra desktop drivers or admin passwords are involved. If printing stops, work through the checks below in order. --- 1. In the left sideba

> Purpose: Enabling Unattended Remote Assistance lets MyFoodFast Support access your terminal in seconds—no staff action required—so issues are fixed fast and service stays uninterrupted. --- Front‑of

POS 1. Complete customer order and apply any automatic discounts for items ordered.  2. Having an open food button  2. Select 'Pay'. 3. Select the discount icon [Screenshot needed] 4. Now sel

Once logged into POS app, at the bottom right of the screen a speech bubble will display all notifications to the users. The number in the bubble indicates how many notifications there are. Some of th