Before you start
Ensure your menu is set up and you can see your products in Company : Management > Menu > Menu Setup.
Image requirements
- File types: JPG/JPEG, PNG, GIF
- Max file size: 1 MB
- Recommended dimensions: Square images, 600×600 to 1200×1200 px
Guidance
- PNG/JPG are preferred for clarity and compression.
- GIFs are supported on your website; some delivery platforms may not display animation.
- Use a plain background, centred product, and good lighting.
Prepare your photos (keep each file under 1 MB + optional background removal)
Bulk compress (web, no install):
- Drag & drop up to 20 images at once: https://tinypng.com/ Tip: If files are still over 1 MB, resize to 800–1200 px on the longest side and try again.
Bulk background removal (web):
- Automatic cut-outs for multiple images: https://www.remove.bg/ Tip: Export PNG/WebP if you need transparency; use JPG for the smallest size.
Recommended settings:
- Resize: longest side 1200–1600 px
- Quality: JPG 75–85% (or “Medium/High”)
- Strip metadata/EXIF to save extra space
Add or change a product image
- Go to Back Office > Management > Menu > Menu Setup.
- Expand the relevant Category.
- On the product, click the small Upload Image tile (hover to see requirements).
- Select your image and click Open.
- You’ll see a success message and the image thumbnail will appear on the product.
- To replace an image, click Remove, then upload a new one.
Where it appears
- If you’re using our Online Ordering, the image will show next to the product on your website and app.
- Images are also sent to connected platforms (Deliveroo, Uber Eats, Just Eat).
Troubleshooting
- “Upload failed. Please use a smaller image (max 1MB).” Compress the image below 1 MB or reduce its dimensions (e.g., 800×800 px).
- No image after uploading: Refresh the page. If still missing, ensure the file meets the requirements above.
- GIF not animating on marketplaces: Some platforms convert images to static JPGs; use PNG/JPG if animation isn’t essential.
Reminder: Keep images under 1 MB and square (600–1200 px) for the best results.