How the free trial works
When you sign up for MyFoodFast you get 7 days free. The trial starts when you finish setting up your store in the signup wizard — not when you first create your account — so you get the full week from the moment your store is ready to use.
During the trial everything works normally. Nothing is charged to your card, and you don't need to do anything to keep the trial running.
Why we ask for a card up front
We ask for card details at signup so your store can carry straight on working the moment the trial ends — there's no gap where orders stop while you sort out payment. It also keeps the trial fair, by stopping the same business signing up over and over for free weeks.
Your card is not charged during the trial. If you cancel before the trial ends, you're not charged at all.
When your first payment is taken
Your first payment is taken on the day your trial ends. You'll get an email three days before that happens, telling you the exact date and roughly what to expect.
Your first payment will be smaller than a full month. MyFoodFast bills everyone on the 10th of the month, so your first payment only covers the days between the end of your trial and the next 10th. After that you pay the full monthly price on the 10th of every month.
Here's an example for a trial that ends on 2 August:
| Date | What happens | Amount |
|---|---|---|
| 26 July | You finish setting up your store — trial starts | £0 |
| 2 August | Trial ends, first payment taken (2–10 August only) | Part-month |
| 10 August | First full monthly payment | Full monthly price |
| 10 September | Regular monthly payment | Full monthly price |
Note: All prices are plus VAT. You can see your exact plan and price at any time under My Account.
Checking your trial end date
- Sign in to Back Office and make sure your store is selected in the store switcher.
- Click your name at the bottom of the sidebar, then choose My Account.
Your plan, renewal date and the card on file are all shown there.
Cancelling before you're charged
If MyFoodFast isn't right for you, cancel any time before your trial ends and you won't be charged:
- Go to My Account.
- Click Cancel Subscription.
Your store stays available until the end of the trial period.
If your card fails when the trial ends
If the first payment can't be taken, we'll email you. Your store keeps working for a short grace period so you have time to fix it — update your card under My Account > Manage Billing, and the payment is retried automatically. See Subscription shows as incomplete or the first payment failed for the full steps.
Still stuck?
If you were charged during your trial, or the amount doesn't look right, contact support with your store name and the date you signed up and we'll check it.