MyOrderBox POS

Store: Reporting > Sales Reports > Operations Report > Select  Period > Update > Note: Firstly check that the Gross Total matches the Payments Summary Total In, if the two figures match then there is

Follow these steps each morning to prepare your POS for the trading day. 1. Turn on the terminal and wait for the POS application to launch 2. Log in with your staff PIN 3. Check the cash float — ente

To accurately calculate your drivers’ working hours and generate weekly reports, MyOrderBox allows staff to Clock In at the beginning and Clock Out at the end of their shifts. Here’s how to use this f

All orders have been completed and paid (no pending orders on track screen). I'm still getting this type of error message,  <!-- TODO: screenshot --> Filters on <!-- TODO: screenshot --> Filters off <

Even though I have cleared all Pending Orders. The following notification still appears - Z Read cannot be done as: Pending orders found. This will due to there being pending orders that currently are

Every Terminal must be closed off independently, at the end of day or shift, and note the transactions are allocated to each Terminal.  Prerequisites: 1.  Manager PIN - as only Managers may close a

Assigning orders to drivers is done from the Track screen on the POS. The driver must have an active shift before orders can be assigned to them. - The driver must have a started shift on the POS. See

MyFoodFast with/without KDS with/without Driver tracking (Driver tracking app) You get swamped with orders from multiple sources on a Friday / Saturday night, so if you can manage it then, the other t

A delivery service charge is an additional fee added to every home-delivery order. You configure it in the Back Office and then sync the change to your POS. 1. Log in to the Back Office. 2. Navigate t

Before you can assign delivery orders to a driver, the driver must have an active shift on the POS. This guide covers how to start and end a driver shift. - The driver must already be added as a user

Before users are set up it is important to understand the different user types and what privileges they have. See User Roles on POS Store > Management > Staff > List > + New User > Add the relevant d

The POS application will notify you when a new version is available. - A notification banner will appear on the POS screen when an update is available - The notification will include the new version n

Release notes for each POS version are published on the MyFoodFast updates page. 1. When a new version is available, the POS displays a notification with a summary of changes 2. You can check your cur

Sales data syncs to the Back Office in real time, provided the POS terminal has an active internet connection. You should be able to see sales in the Back Office reports within minutes of the transact

USN (Unique Sequence Number) codes appear in your Order History when the Fiscal Printer feature is enabled on the POS. Fiscal printers are used in certain countries to generate government-mandated tax

Yes. This comes down to preference. However, be sure to enable/disable the virtual keyboard within the on-screen keyboard settings from POS.  On the POS App -> Advance Settings -> Peripheral -> Key

This guide will walk you through the installation and troubleshooting of a Zebra ZD230 label printer on a Windows operating system. 1. Unbox the Printer: - Remove the printer and all accessories fr

Ensure that the network points are within a metre of where the Terminals and printers will go. Network router/switch being used must have empty ports for each device being added  Thermal Printer

Step-by-Step Guide to Download and Install Drivers for Oxhoo TP85 Printer 1. Open your browser and go to Oxhoo Support Downloads Page. 2. In the search bar, type "TP85" and click Filter to list all re

If you are using your own printers and an MyOrderBox supplied terminal, then please ensure that your printers are installed on Windows and successfully complete a test print. > Note: Must have the Adm

This guide will walk you through setting up the Sunmi NT311 receipt printer via Ethernet on a Windows PC and configuring it within MyOrderBox POS. 1. Make sure the printer is powered off. 2. L

> Note: MyOrderBox POS does NOT communicate with any printer directly but through the Windows operating system itself. > Note: The Windows Admin account password is required. In order to troubleshoot

In many cases you can continue using your existing POS hardware with MyOrderBox, provided it meets the minimum specifications. The following hardware categories are supported: - Touch-screen terminals

We have made entering orders from 3rd parties as easy as possible. Although it may take 30 seconds to enter an order, doing this has many benefits, like managing the orders in the kitchen and deliveri

To start you will need: VOIP subscription VoIP Phone handset (Please check with LiteFox if supported) You would first need to get in touch with LiteFox and ask them to be integrated with MyFoodFast.

The Caller ID unit is connected to MyFoodFast through the USB terminal. It may be that there is an issue with the USB port. Please try the following one by one: 1. Restart your terminal 2. Inspect the

Before you start 1. Supported unit: Crucible CTI Comet USB CallerId 2. Standard phone line socket connection. For VoIP adapter is required. 3. 2-way splitter adapter phone caller ID 4. Caller ID ne

Before you Start : Internet connectivity VoIP adapter (Grandstream) Comet Caller ID adapter Primary SIP Server (example : sip.mycompany.com, or IP address) SIP User ID (Provided b

If the price of an item on the POS differs from what is displayed in-store, you can update it through the Back Office. You can also use the Reprice feature on the POS to adjust prices on the fly for i

Running latest version of the POS. As a restaurant, I want to divide the courses such as starters, mains & desserts on the receipt, with a separate receipt to be also printed out in the kitchen. On th

1. Go to Management > Menu > Categories > Options 2. Select which option you'd like to enable the multiple option values feature. E.g. See below <!-- TODO: screenshot --> Add or amend (edit) an existi

These changes apply to POS and Online. Back Office > Management > Menu > Option > Change:  Max. values per Option > 1 Min. values per Option > 1 Amending these fields to 1 will only allow 1 to be se

User Story One of the biggest challenges you have when delivering is ensuring you deliver your food fresh and hot! No one likes a cold pizza right? With our Smart Kitchen Algo we ensure you only coo

Notifications are sent by MyFoodFast when a web order is created. 1. You have enabled Online Ordering in the Back Office 2. You have enabled Online Terminal in POS > Advanced Settings > Terminal > Onl

Prepare a floor plan of areas that are to be used for table ordering. Store: Setup > POS > Table Ordering Do you offer table service - Yes Table service charges-> Enable (Yes) if you wish

User Story: I want to be able to take an order today for next week. How can I do this and what will happen as a consequence of this? A future order can be placed on the POS, Online Ordering site or Mo

Notes appear at item and order level. <!-- TODO: screenshot --> <!-- TODO: screenshot --> <!-- TODO: screenshot --> <!-- TODO: screenshot --> Once the order is submitted, the kitchen printer, customer

Items already added to cart. In order to change the quantity of an item in the order: Simply go to the order tab, touch the item you wish to change the quantity for: <!-- TODO: screenshot --> Increase

Prerequisites: One or more MyOrderBox POS running. User Story: I work in a busy store where we have multiple terminals and a dispatch terminal. I would like to be able to filter all orders that nee

On the POS track screen, orders are colour-coded to indicate their payment status: - Red — Unpaid (cash on delivery or cash on collection) - Yellow / Green — Paid online (card payment already processe

If you need to modify one item when you've ordered multiples of the same product (e.g., change toppings on one pizza when you ordered 3), follow these steps: 1. Tap on the item in the order to select

Setup > POS > Receipt 1. Select desired 'First Order Number' to begin from and the increments per order 'Order Step' <!-- TODO: screenshot --> 2. Update - to save changes. Sync terminals on POS. 3. At

1. Select the 'Settings' Icon at the top of MyFoodFast. <!-- TODO: screenshot --> 2. Advanced settings > Appearance 3. Switch Customer Name to Yes. <!-- TODO: screenshot --> 4. Customer name prompt on

New feature 1.1.24.0 Users are now able to hold a desired menu section. How does it work? When a user selects a menu with a sub menu the hold button will appear at the bottom of the screen. When the b

Back Office: Ensure you have created the deal in the Back Office by following this article. POS: The POS smartly selects the best promo depending on what is added to the cart at that specific ti

Timed orders can be placed on the POS for delivery or collection (Go to step 3) and on Web (Step 1). 1. Upon receiving order POS - Will either automatically accept (If auto accept is enabled) or press

When a customer calls now >  Customer Order  Ask the customer either, in order of priority, their:  Phone number > Enter phone number e.g. 07930 123 456 > Full Postcode > Enter full postcode wi

POS 1. Complete customer order and apply any automatic discounts for items ordered.  2. Having an open food button  2. Select 'Pay'. 3. Select the discount icon <!-- TODO: screenshot --> 4. N

Ensure user roles setup.  Clerks are not be able to Void or delete an order or items once it’s gone into the kitchen. The Manager would have to do this with their PIN. If the order has been sent t

Prerequisites Running MyFoodFast POS app with an order to refund On the POS terminal 1. More at the bottom of the screen 2. More popup will appear, refund 3. Find the order that you wish to refund.

If you send a transaction to the terminal from the POS, it should display the amount and then request you to present the card. If at that point you press the MENU button it will allow you to enter the

Gift card payments allow customers to pay for orders using a prepaid gift card. You need to enable this payment method on the POS before it becomes available at checkout. 1. Open MyOrderBox POS on you

When querying any Stripe payment and looking for an order to refund follow these steps: 1. Reporting > Sales Reports > Order History : Period - Custom (select the From and To dates)  2. Look at

An email from PaymentSense or Dojo providing your the keys to setup the POS integration Host URL API Key Terminal ID (TID) Merchant ID (MID) Setup > POS > Payments > Payment Sense : Enable Host

POS 1. Place order and select Pay 2. Select the split payment icon <!-- TODO: screenshot --> 3. Select whether bill is to be split evenly or enter a manual figure and choose the 1st payment type. F

By default, receipts printed from the POS may display tax calculations and your VAT registration number. If you do not want this information to appear on customer receipts, you can disable it in the B

Prerequisites Ensure the Cash Drawer is connected to your Printer 1. Check that the cable of the Cash Drawer is connected directly to the printer. If using Epson TM20II, see image below <!--

If the on-screen keyboard on your POS terminal is too small, you can resize it using the built-in Windows tools. 1. Open the on-screen keyboard by tapping the keyboard icon in the Windows taskbar. If

When the app is started, the software will check for an update automatically, as long as there is an internet connection, and offer you the chance to update the build. You may choose to Skip or Update

Prerequisites You have enabled Online Ordering in the Back Office and online orders are coming through fine. New Online POS Terminal (to be activated) Advanced Settings > Terminal >

Case This was needed after the update on Windows from 03/21 when the receipts were being printed blank. Solution Firstly, - Press the Windows logo key + R then type gpedit.msc and click OK. - Go to "C

> Warning: Only if needing more than one POS terminal follow the instructions below. If your hardware equipment has been purchased from MyOrderBox, follow link to set up How do I setup MyOrderBox h

Once logged into POS app, at the bottom right of the screen a speech bubble will display all notifications to the users. The number in the bubble indicates how many notifications there are. Some of th

If there is a cloned AnyDesk ID, you will need to reset it so a new ID can be generated. Ensure Anydesk is completely closed: Right click on the Task Bar > Task Manager > All AnyDesk programs > End t

1. Open Anydesk 2. Click on the menu button  <!-- TODO: screenshot --> 3. Go to ‘Settings’ and select ‘Security’ 4. Select ‘Allow always’ (Interactive Access) <!-- TODO: screenshot --> 5. Select th

In order to provide support remotely we must have access to the POS Terminal. Installing this software should only take a minute. 1. Download the installer (anydesk.exe) here: AnyDesk MyOrderBox > No

The MyOrderBox POS is a Windows-only application built using the .NET framework. This guide walks you through the installation process step by step. From your Windows device, go to the official POS

MyOrderBox POS is built to run on any Windows device as a plug and play service, for a single terminal store. If however, you wish to use multiple POS terminals that are in sync at all times or our

The minimum system requirements are: CPU An Intel Processor that’s at least 1GHz  RAM At least 2GB RAM to get started with our MyOrderBox POS software, but we strongly recommend a minimum

Internet connection - this needs to be running smoothly in order for the system to work efficiently. We support both printing standards, Star and Epson. Power points - the till/termina

MyOrderBox POS has a number of user roles with varying access levels 1. Admin - Full access 2. Manager - Same as Admin however can not reset terminal 3. Clerk - POS Usage -      No access to

Case After a database reset was done (MOB DB was deleted from SQL Management Tool), the POS can't be open. An error is showing (attached) and the following error appears in the logs: The error f

To receive scheduled or future orders outside of trading hours, the POS must remain logged in and connected to the internet. 1. After completing your Z read at end of day, log back in to the POS 2. Do

This may happen because of one of the following reasons: A. Monthly Payment has NOT been made: Solution: Refer to the following article - How do I make payment for MyOrderBox? B. Multiple

1. Reset Terminal      Automatically in POS: Go to Settings (Advanced Settings) > Reset Device > Reset this Device > Reset this Device Now     Manually Search %LOCALAPPDATA%\MyOrderBox

Prerequisites: POS and Back office setup ready to use User story:  I want to add a customer to my database on the POS but get a blocked greyed out screen. What can I do? <!-- TODO: screenshot --> B

In order to be able to make windows related changes to the terminal the Windows admin password will be required. If the password has been forgotten then the terminal will need to be re-imaged (Wind

If your pending orders are not showing on the track screen, it's usually a filter issue. Here's how to fix it. 1. Look at the filter buttons at the top of the track screen (All, Delivery, Collection,

No — your sales data is safe. All sales data is stored in the cloud and synced continuously while the POS is connected to the internet. 1. Your sales history, customer data, and order records are all

After making changes in the Back Office, the POS needs to sync to pick up the updates. 1. On the POS, go to Advanced Settings 2. Select Sync Now 3. Wait for the sync to complete — changes should appea

Prerequisites Latest version of MyOrderBox POS is running, It maybe that your local database has become quite full and this maybe causing the slowing down. What we would suggest is to reset your te

Customer issue: My second terminal can't connect to 'DBSERVER', only with the IP of the main terminal. Solution: 1. Ensure the main terminal is called 'DBSERVER'. If not, then you should access Window

POS application is not opening. After clicking on MOB shortcut the application may show the loading screen but does not load the login screen even after a minute of waiting. Solution for Support staff

Prerequisites  POS application was installed BUT has never run on this terminal before <!-- TODO: screenshot --> Reset Installation (If the POS application is running please close it) 1. Type '

POS application was installed and running on this terminal before and now after clicking the icon the POS is not starting 1. The POS application may not appear to be starting because there are mult

Email notifications are sent by MyFoodFast when a web order is created but not accepted by the POS to: The Admin and Manager users of the Store The customer who placed the order 1. You have enabled

Customer issue My Terminal is showing a blue screen saying: Your PC ran into a problem and needs to restart. We'll restart for you: <!-- TODO: screenshot --> However, after that it appeared: R

If a web order receipt is showing prices but not the item names, this is usually caused by a menu sync issue between the Back Office and the POS. 1. On the POS, go to Advanced Settings 2. Select Sync