MyOrderBox POS (Legacy)
Legacy point-of-sale system, managed via Back Office. · 24 articles
24 articles
Day Procedures(7)
POS application not opening
POS application is not opening. After clicking on MOB shortcut the application may show the loading screen but does not load the login screen even after a minute of waiting. Solution for Support staff
POS not starting
POS application was installed and running on this terminal before and now after clicking the icon the POS is not starting 1. The POS application may not appear to be starting because there are mult
Setup MyOrderBox POS / KDS hardware?
Ensure that the network points are within a metre of where the Terminals and printers will go. Network router/switch being used must have empty ports for each device being added Thermal Printer
Setup Sunmi NT311 printer with MyOrderBox POS
This guide will walk you through setting up the Sunmi NT311 receipt printer via Ethernet on a Windows PC and configuring it within MyOrderBox POS. 1. Make sure the printer is powered off. 2. L
Track Staff Hours Using the Clock In / Clock Out System
To accurately calculate your drivers’ working hours and generate weekly reports, MyOrderBox allows staff to Clock In at the beginning and Clock Out at the end of their shifts. Here’s how to use this f
User Roles on POS
MyOrderBox POS has a number of user roles with varying access levels 1. Admin - Full access 2. Manager - Same as Admin however can not reset terminal 3. Clerk - POS Usage - No access to
What are the minimum system requirements to run MyOrderBox POS?
The minimum system requirements are: CPU An Intel Processor that’s at least 1GHz RAM At least 2GB RAM to get started with our MyOrderBox POS software, but we strongly recommend a minimum
Orders(14)
Can't setup Terminal after DB reset
Case After a database reset was done (MOB DB was deleted from SQL Management Tool), the POS can't be open. An error is showing (attached) and the following error appears in the logs: The error f
Error: ‘Access Blocked - Terminal is not valid’
This may happen because of one of the following reasons: A. Monthly Payment has NOT been made: Solution: Refer to the following article - https://mob.freshdesk.com/support/solutions/articles/
How do I filter orders on track screen by order status
Prerequisites: One or more MyOrderBox POS running. User Story: I work in a busy store where we have multiple terminals and a dispatch terminal. I would like to be able to filter all orders that nee
How do I reset my POS terminals?
1. Reset Terminal Automatically in POS: Go to Settings (Advanced Settings) > Reset Device > Reset this Device > Reset this Device Now Manually Search %LOCALAPPDATA%\MyOrderBox
I can't remember my Windows Admin password
In order to be able to make windows related changes to the terminal the Windows admin password will be required. If the password has been forgotten then the terminal will need to be re-imaged (Wind
My POS has become slow and I'm not using SqlServer
Prerequisites Latest version of MyOrderBox POS is running, It maybe that your local database has become quite full and this maybe causing the slowing down. What we would suggest is to reset your te
My second terminal can't connect to DBSERVER
Customer issue: My second terminal can't connect to 'DBSERVER', only with the IP of the main terminal. Solution: 1. Ensure the main terminal is called 'DBSERVER'. If not, then you should access Window
POS does not start after first time installation
Prerequisites POS application was installed BUT has never run on this terminal before [Screenshot needed] Reset Installation (If the POS application is running please close it) 1. Type '%LOCAL
Setup MyOrderBox POS
The MyOrderBox POS is a Windows-only application built using the .NET framework. This guide walks you through the installation process step by step. From your Windows device, go to the official POS
Setup Printers on POS
If you are using your own printers and an MyOrderBox supplied terminal, then please ensure that your printers are installed on Windows and successfully complete a test print. || Must have the Admin pa
SQL Server
MyOrderBox POS is built to run on any Windows device as a plug and play service, for a single terminal store. If however, you wish to use multiple POS terminals that are in sync at all times or our
Terminal showing blue screen, won't start
Customer issue My Terminal is showing a blue screen saying: Your PC ran into a problem and needs to restart. We'll restart for you: [Screenshot needed] However, after that it appeared: Recover
The printer has stopped printing?
|| MyOrderBox POS does NOT communicate with any printer directly but through the Windows operating system itself. || The Windows Admin account password is required. In order to troubleshoot any print
Will I be able to use my existing POS hardware with MyOrderBox?
Your current equipment such as a receipt printer or cash drawer may be utilised if the specifications are compatible with our minimum system requirements.