This guide explains how to manage your MyFoodFast subscription, update your payment method, view invoices, and change your plan.
Navigation
Click your name at the bottom-left of the sidebar, then select My Account.
My Account Page
The My Account page has three sections:
Subscription Summary
This section shows your current plan details:
- Plan name — e.g. Gold
- Status — active or inactive
- Plan Amount — your monthly charge (e.g. £159.00 / Month x 1)
- Addons — any additional features and their cost (e.g. Company Menu £10.00 / Month)
- Next Billing On — the date your next payment will be taken
Your account is billed on the 10th of every month.
Update Subscription Plan
To change your plan:
- Select a new plan from the Update your Plan dropdown
- Click Update
The change takes effect on your next billing date.
Stripe - Manage Billing
The Manage Billing button opens the Stripe Customer Portal in a new tab. This is where you manage your payment methods, billing details, and invoices.
Stripe Customer Portal
When you click Manage Billing, you are taken to the Stripe Customer Portal (branded as MyFoodFast). From here you can:
View Your Current Subscription
The portal shows your current plan, total monthly amount, and next billing date. You can click View details to see a breakdown of your subscription items.
Update Your Payment Method
- Under Payment Method, you will see your current card on file
- To add a new card, click + Add payment method
- To remove a card, click the x next to it
Note: Keep your card details up to date. If your card expires or is declined, your subscription may be suspended.
Update Billing Information
- Under Billing Information, click Update information
- You can update your:
- Business name
- Email address
- Billing address
- Phone number
View Invoice History
Your past invoices are listed under Invoice History showing the date, amount, payment status, and plan description. Click any invoice to view or download it.
Return to MyFoodFast
Click Return to MyFoodFast in the left panel to go back to the Back Office.
Cancelling Your Account
On the My Account page, click Cancel and Deactivate your account (shown in red at the bottom of the Subscription Summary section).
Warning: Cancelling your account will stop all services including your POS, online ordering, kiosk, and driver app. Your historical data is not deleted immediately, but you will lose access to it.
Troubleshooting
Payment declined:
- Check that your card has not expired
- Ensure there are sufficient funds
- Try adding a new card via the Stripe Customer Portal
Card expired:
- Click Manage Billing to open the Stripe portal
- Add a new payment method and remove the expired one
Need old invoices:
- All invoices are available in the Stripe Customer Portal under Invoice History
- Click any invoice to view or download a PDF
Outstanding balance:
- If there is an unpaid invoice, payment will be taken automatically once you update your card details