Adding a new store to your company

Do you actually need a new store?

Before you create one, check that "new store" is what you really need. A store is a separate physical branch — it has its own address, opening hours, menu (or shared Company Menu), payments, and online ordering page.

Use the table below to pick the right thing to add:

What's changing	What to add	Where
A new branch is opening at a new address	New store — this article	Management > Stores at Company level
Adding a second till at an existing branch	POS Terminal on that store	Setup > In-Store > POS Terminals at Store level
Running a second brand from the same kitchen / address	Virtual Brand	Setup > Online Ordering > Website & App > Virtual Brands at Company level
A pop-up or seasonal location at the same address	Usually a Virtual Brand, not a new store	As above
Migrating an existing store to a different address	Open Setup > Store Details on the existing store and update the address — don't add a new one	Store level

If none of the alternatives above fit, you do need a new store — carry on.

Before you start

Adding a store is done at Company level by a Company Admin. If you only manage one store and don't see the Stores option in the sidebar, ask your company owner — only company-level users can add stores.

You'll need:

• A name for the new store (usually the branch town, e.g. Manchester)
• The store's postcode
• The country (defaults to United Kingdom)

You can fill in everything else — opening hours, payments, delivery zones — after the store is created.

Step 1: Open the Stores page and check existing stores

At Company level (no store selected in the top-right switcher), go to Management > Stores.

You'll see a list of every store under your company. Scan the list first — if the new branch is already there (e.g. set up earlier and inactive), you may just need to update its details rather than create a new one. Use the Active only filter to narrow the list, or search by ID / Name / Postcode at the top.

Step 2: Click "New Store"

1. Click + New Store at the top right of the table.
2. A side panel titled New Store opens with these fields:
   • Store Name (required) — e.g. Manchester Branch
   • Postcode — e.g. M1 2AB
   • Country — leave as United Kingdom unless this branch is outside the UK
3. Click Create Store.

The store appears in the list immediately. Click the row to open Store Details and finish setting it up.

Step 3: Finish setting up the new store

The store is created empty — no menu, no opening hours, no payments. Work through this checklist:

1. Store Details (Setup > Store Details) — full address, phone number, store contact email.
2. Opening Hours (Setup > Online Ordering > Opening Hours) — set when the store accepts orders.
3. Menu — choose one of:
   • Use the Company Menu — go to Setup > Menu > Settings and enable Company Menu. The new store inherits your existing master menu instantly.
   • Build a separate menu — leave Company Menu off and use Management > Menu > Menu Setup to create the store's own menu (or copy from an existing store — ask support).
4. Payments (Setup > In-Store > Payments) — turn on the payment methods you accept at the till (Cash, Card, etc.).
5. Stripe (Setup > Integrations > Stripe) — connect Stripe if this store will take online payments. See the Setting up Stripe article.
6. Delivery / Collection (Setup > Online Ordering > Collection / Delivery) — turn on the order types you offer and configure delivery zones if applicable.
7. POS Terminals & Kiosks (Setup > In-Store) — pair any tills, kiosks, KDS screens, or collection displays you're using at the branch.

Note: Until you set opening hours and at least one payment method, online ordering for the new store will stay closed. Customers won't see the branch on your website or app.

Switching between your stores

Once the store is created you can flip between branches using the store switcher in the top-right of the Back Office. Pick the new store to manage it; clear the switcher (Company level) to see and manage all stores together.

Who can add a store

Role	Can add a store?
Company Owner	Yes
Company Admin (with access all stores)	Yes
Store Admin	No — ask your company owner
Staff	No

Troubleshooting

I don't see Management > Stores in my sidebar. You're probably signed in as a store-level user, or you have a store selected. Clear the store from the top-right switcher to go to Company level, and confirm with your company owner that you have company-admin access.

The new store doesn't show on the website / app yet. The store needs opening hours and at least one payment method enabled before it goes live for online orders. Walk through the Step 3 checklist above.

I want to copy the menu from my main branch to the new branch. The simplest path is to enable Company Menu on the new store — it automatically uses the same master menu. If you need a separate but pre-populated menu, contact MyFoodFast support and we'll copy it for you.