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MyOrderBoxTroubleshootingBeginner

Error: ‘Access Blocked - Terminal is not valid’

Last verified: 2026-03-06

This may happen because of one of the following reasons:

A. Monthly Payment has NOT been made:

Solution: Refer to the following article - https://mob.freshdesk.com/support/solutions/articles/13000045136-how-do-i-make-payment-for-myorderbox-

B. Multiple Installations:

*Multiple Installations - happens when someone attempts to install a new terminal on a new machine which consequently blocks the previous installation.

Solution: 

  1. Check the MAC address of the Terminal and ensure it matches that in Back Office: Setup > POS > Terminals. If it does not edit the MAC address here.
  2. Reset Terminal - https://mob.freshdesk.com/solution/articles/13000041607-how-do-i-reset-my-terminals-
  3. Setup Terminal - https://mob.freshdesk.com/solution/articles/13000041617-how-do-i-setup-myorderbox-
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