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MyOrderBoxTroubleshootingBeginner

Error: ‘Access Blocked - Terminal is not valid’

Last verified: 2026-03-06

This may happen because of one of the following reasons:

A. Monthly Payment has NOT been made:

Solution: Refer to the following article - How do I make payment for MyOrderBox?

B. Multiple Installations:

*Multiple Installations - happens when someone attempts to install a new terminal on a new machine which consequently blocks the previous installation.

Solution: 

  1. Check the MAC address of the Terminal and ensure it matches that in Back Office: Setup > POS > Terminals. If it does not edit the MAC address here.
  2. Reset Terminal - How do I reset my POS terminals?
  3. Setup Terminal - How do I setup MyOrderBox?
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