MyOrderBoxHow-ToBeginner

If my terminal packs up; do I lose all sales?

No — your sales data is safe. All sales data is stored in the cloud and synced continuously while the POS is connected to the internet.

What happens if your terminal fails

Your sales history, customer data, and order records are all stored securely in the cloud
Simply set up a new terminal, log in with your credentials, and all your data will be available
You can continue viewing reports and order history in the Back Office at any time

SQL Server setups

If you use SQL Server with multiple terminals, data is also stored locally on the DB server, providing an additional layer of redundancy.

Note: To ensure continuous data protection, keep your POS connected to the internet during trading hours so that sales sync to the cloud in real time.

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Can't setup Terminal after DB reset

Case After a database reset was done (MOB DB was deleted from SQL Management Tool), the POS can't be open. An error is showing (attached) and the following error appears in the logs: The error f

TroubleshootingAdvanced

Ensuring orders are received by POS outside store opening hours

To receive scheduled or future orders outside of trading hours, the POS must remain logged in and connected to the internet. 1. After completing your Z read at end of day, log back in to the POS 2. Do

How-ToBeginner

Error: ‘Access Blocked - Terminal is not valid’

This may happen because of one of the following reasons: A. Monthly Payment has NOT been made: Solution: Refer to the following article - How do I make payment for MyOrderBox? B. Multiple

TroubleshootingBeginner

How do I reset my POS terminals?

1. Reset Terminal Automatically in POS: Go to Settings (Advanced Settings) > Reset Device > Reset this Device > Reset this Device Now Manually Search %LOCALAPPDATA%\MyOrderBox

How-ToAdvanced