How do I reset my POS terminals?

1. Reset Terminal 

    Automatically in POS:

• Go to Settings (Advanced Settings) > Reset Device > Reset this Device > Reset this Device Now

    Manually

• Search
  • %LOCALAPPDATA%\MyOrderBox
  • For V2 it's %LOCALAPPDATA%\MyOrderBoxV2
• Delete all Cache files  and the Settings file 

2. Setup POS again.

---

How to reset database:

1. Make sure that you have snipped the setting of the terminal before you proceed with the below.

2.Open This PC

3.Open Local Disk C 

[Screenshot needed]4.Open Program Files

[Screenshot needed]

5.Open Microsoft SQL Server 

[Screenshot needed]6. Open MSSQL12.MSSQLSERVER

7.Open MSSQL 

8.Open DATA

[Screenshot needed]9.Delete

• MyOrderBox 

-MyOrderBox_log

10. Reset terminal

11.Connect Terminal to DB - the app will be restarted. 

In case you see this error: 

[Screenshot needed]Follow these troubleshooting steps:

-Open SQL management studio. If you see this, there is an issue: 

[Screenshot needed]

-Open Services from the Admin Account stop the app and then start it: 

[Screenshot needed]

• Go back to SQL Management Studio and delete this: 

[Screenshot needed]

• Reset terminal again

This should solve the issue. 

12. Amend settings

13. Make sure everything is as before.