This relates to the case when
- POS application was installed and running on this terminal before and now after clicking the icon the POS is not starting
No error visible
- The POS application may not appear to be starting because there are multiple instances already running.
- Open Task Manager by CTRL + SHIFT + ESC or type 'task manager' into search
- Click on the Processes tab and look for 'MyOrderBox'.
- Close all instances of MyOrderBox by selecting them one by one and clicking End task until they have all been removed.
- Click on POS icon to start again. Should it still not start, then try Step 2
- If running on multiple terminals connected to a Server in store.
- Restart the Server by turning off the power and restarting it
- Once restarted, click on POS icon to start again.
- Should the POS still not start, contact Support.
Error shown
This usually indicates that something is corrupted, and in this case we suggest a reset. || This reset will restore to factory settings your POS application and therefore you will lose all orders currently on the POS, but will still see them in the Back Office.
- Click on Search and type fully %LOCALAPPDATA%\MyOrderBoxV2
- Click on the folder shown in Search
- [Screenshot needed]
- Delete both CacheDbV2 and the Settings.dat file
[Screenshot needed]
- Click on POS icon to start again
- You will need to enter your Admin username and password again to setup the POS again
- You will need to adjust your settings again for items like Printers.