POS application not opening

POS application is not opening. After clicking on MOB shortcut the application may show the loading screen but does not load the login screen even after a minute of waiting.

Solution for Support staff only

• Search Task Manager to see if MOB is visible there. If multiple instances exist follow this.

• Check logs

• Error - if entry relating to [counters] then follow this or section copied here.

• Solution

    1.) Open a CMD via run as admin
    
    2.) enter
    
    C:\Windows\system32\lodctr.exe /R
    
    and then
    
    C:\Windows\SysWOW64\lodctr.exe /R
    
    If you get the error “Error: Unable to rebuild performance counter setting from system backup store, error code is 2” repeat step 2.
    
    3.) Now re-registers the computer´s performance libraries with the following (for more infos [see](https://msdn.microsoft.com/en-us/library/aa394525(v=vs.85).aspx)):
    
    C:\Windows\System32\wbem\winmgmt.exe /RESYNCPERF
    
    C:\Windows\SysWOW64\wbem\winmgmt.exe /RESYNCPERF
    
  

• Try clicking POS shortcut again and see if issue is resolved

• Reboot the Terminal

• Restart the SQL

• Reset the POS

• Try downloading the POS and install it from the setup file