Email notifications are sent by MyFoodFast when a web order is created but not accepted by the POS to:
- The Admin and Manager users of the Store
- The customer who placed the order
Requirements
- You have enabled Online Ordering in the Back Office
- You have enabled Online Terminal in POS > Terminals. If not select Edit > Primary - Yes
Process
The Server sends Push Notifications to the POS for every new web order. If a web order is not confirmed by the POS, the back office will generate a notification and send it to the Admin and Manager accounts stating Order ID and the status of the order.
The following are reasons why this can occur:
Problem - The online POS terminal itself is switched off.
Solution - Power up device, start POS application, log in and start a shift by entering float amount.
Note: Always leave the Terminal on at night, to allow the App to receive orders at all times.
Problem - POS application isn't running on the terminal assigned to accept web orders. (i.e An order is placed outside opening hours and the POS terminal isn't running the POS application)
Solution - Ensure POS accepting online orders is logged into after XZ read at the end of the day.
Problem - The terminal accepting online orders has been changed.
Solution - Ensure the POS application is restarted after changing the Online Terminal setting in the Back Office.
Problem - There is no active shift running on the POS online terminal
Solution- Log in and start a shift by entering float amount.
Problem - Internet connectivity has been lost on terminal accepting web orders
Solution - Check internet connectivity on status bar and troubleshoot if there is no internet connection.
Problem - 'Auto accept web orders' function is not enabled and there is a delay manually accepting the order when it enters the POS
Solution - Enable Auto accept, Advanced Settings > Apps > Auto Accept Online Orders - YES.