What's on the Customer Receipt

Overview

The customer receipt has been redesigned so the information staff and customers need most is at the top and easiest to read. The dispatch receipt uses the same layout, and the refund slip now matches it too.

Everything on the receipt is still controlled from Back Office > Store > Receipt Settings — the redesign changes where things print, not which settings control them.

What prints, top to bottom

1. Your logo, if you've uploaded one under Receipt Settings.
2. Your shop details — name, address, town and postcode, and your phone number. Each line has its own on/off switch in Receipt Settings.
3. The order number, in the largest text on the receipt.
4. Order type and due time on a single line — for example COLLECTION · Due 18:45, DELIVERY · ASAP, or TABLE 12.
5. Customer name and mobile number, printed large. On delivery orders the delivery address prints directly underneath, so drivers see it first.
6. Any special instructions for the customer, printed in white-on-black so they can't be missed.
7. The items, with any extras or removals listed underneath each one (+ Extra cheese, No onions). Notes on an item print white-on-black.
8. Totals — subtotal, discount, any fees, VAT, then the total.
9. Payment status — either PAID · Card or, for unpaid orders, a white-on-black TO PAY banner.
10. Your thank-you message, then a small line of reference details.

Note: The date, your web address, and your VAT number now print in small text at the very bottom of the receipt rather than at the top. Nothing has been removed — it has moved.

Getting your phone number to print

The Telephone switch in Receipt Settings now works on the customer receipt. If your number isn't printing:

1. Go to Back Office > Store > Receipt Settings.
2. Turn on Show Telephone No and make sure the number field is filled in.
3. Print a test receipt from the POS.

The reference line at the bottom

The last line of the receipt looks like this:

24-Jul-2026 18:30 · POS · Ref 1316750

That's the date and time, where the order came from, and the Ref number. The Ref is the order's reference in Back Office — if a customer calls about an order, reading that number off their receipt is the quickest way to find it.

Edited orders

If an order has been changed after it was first printed, the reprinted receipt shows a white-on-black AMENDED banner with the time of the change, and lists anything that was taken off the order under a Removed: heading.

This means a reprint always visibly replaces the earlier copy — staff no longer have to compare two identical-looking receipts to work out which one is current.

Refund slips

A refund now prints a slip that matches the customer receipt: the same shop header, the same order number, and the same Ref. It lists which items were refunded with negative amounts, the refund total, and which payment method the money went back to (Refunded to Card).

Currency

Receipts print your company's currency symbol, taken from your company settings. If your currency symbol is one a receipt printer can't produce, the receipt prints the three-letter currency code instead (for example EUR22.50) so the amount is never ambiguous.

Emoji and special characters in notes

Customers often put an emoji in their order note, and receipt printers can't produce them. Any character the printer can't print — emoji, and letters from alphabets outside the standard Western set — is simply left out. The rest of the note prints as normal.

So a note reading "No chillies please 🌶️ thank you ❤️" prints as:

No chillies please  thank you

Nothing else about the note changes, and the order is unaffected.

Note: If you need a customer's note to print exactly as written, ask them to use plain text. There's no setting for this — it's a limit of the printer, not of MyFoodFast.

Previously an emoji in a note could stop that receipt printing altogether, with no error on screen. If you've had orders that silently failed to print, this was often the cause.

MyFoodFast branding

Receipts print a small MyFoodFast order line above the order number. If your company is set up as white-label and has its own logo uploaded, that line is left off automatically — the same rule the kitchen display and collection display already follow. There's no separate switch to set.

Related

• Refunding a Card Payment on the POS
• Discovering Network Printers