Split Payments MFF POS

MyFoodFast POS

Introduction

Split payments are a convenient way for customers to divide the total amount of an order among different payment methods or a number people. This guide walks you through processing split payments on the MyFoodFast POS system.

Steps to Process Split Payments

1. Access the Payment Screen

• Finalizing an order,

• Click on Pay at the bottom of the order tab

• Click on the Split icon

• The Split Payments interface will appear, showing the total amount due.

2. Select the number of people or payments to split the total between.

3. Payment Methods

• At the top of the payment screen, you'll see the available payment methods:

Stripe: For card payments processed via Stripe.

Card: For manual card payments.

Cash: For cash transactions.

• Select the payment method for the first portion of the payment.

4. Enter the Tender Amount

• Use the on-screen numeric keypad to enter the desired payment amount for the selected method.

• You can quickly choose from the following options:

• Exact: Fills in the remaining balance.

• £1, £2, £5, £10, £20: Quick amount buttons to reduce typing.

• The entered amount will be deducted from the total, leaving the remaining balance displayed.

5. Confirm Each Payment

• Once the payment amount is entered:

• Click Confirm once to process the selected payment method. Wait while Processing… is shown; the payment controls are temporarily unavailable to prevent another submission. After an intermediate split succeeds, continue with the next split.

• For Stripe and Card, the keypad displays the currently selected split amount, including after an earlier split has been paid. For example, after the first £6 payment on a £12 bill split into two equal parts, the second part still displays £6. Custom unequal splits keep their selected amounts too.

• A record of the payment will appear on the right-hand side of the screen under "Pay 1 of X."

• Repeat these steps for the remaining balance using the desired payment methods.

• The system will automatically mark the order as Paid once the total amount is covered.

Example Scenario

• Order Total: £30.51
• Payment 1: Customer pays £15.26 using Stripe.
• Payment 2: Customer pays £15.25 in Cash.
• After confirming each payment, the order is marked as complete, and no outstanding balance remains.

If an on-device card payment needs recovery

If POS says Card collection stopped before confirmation, check that the reader is connected and ready, then retry or close the payment screen. POS has not sent confirmation for that attempt. A canceled message does not by itself explain why the reader stopped or why no prompt appeared.

Technical error details stay out of the payment controls. Support receives the reader error code and diagnostic stack when terminal logging is enabled.

If Finish this card payment appears after using a WisePad or an on-device reader:

1. Keep the payment screen open and check the internet connection.
2. Select Check and finish payment. POS checks the existing card payment and tries to finish recording it without collecting another payment.
3. Continue with any remaining balance only after POS confirms the payment has been recorded.

Note: If the payment remains unresolved, contact support before taking another payment. Do not restart POS or move the payment to another till to bypass this screen. Closing the app does not reverse a card payment, and recovery on this screen does not survive an app restart.

Best Practices

• Communicate with Customers: Confirm the payment amounts and methods with customers before processing.
• Track Partial Payments: The right-hand summary shows all processed payments, making it easy to manage multiple transactions.

With the split payment feature on MyFoodFast POS, you can ensure a seamless payment experience for customers while maintaining accurate financial records.