Split Payments MFF POS

MyFoodFast POS

Introduction

Split payments are a convenient way for customers to divide the total amount of an order among different payment methods or a number people. You can split the bill evenly, or by item so each person pays only for what they had. This guide walks you through both on the MyFoodFast POS system.

Steps to Process Split Payments

1. Access the Payment Screen

• Finalizing an order,

• Click on Pay at the bottom of the order tab

• Click on the Split icon, or choose Evenly under Split payment on the right

• The Split Payments interface will appear, showing the total amount due.

2. Select the number of people or payments to split the total between.

3. Payment Methods

• At the top of the payment screen, you'll see the available payment methods:

Stripe: For card payments processed via Stripe.

Card: For manual card payments.

Cash: For cash transactions.

• Select the payment method for the first portion of the payment.

4. Enter the Tender Amount

• Use the on-screen numeric keypad to enter the desired payment amount for the selected method.

• You can quickly choose from the following options:

• Exact: Fills in the remaining balance.

• £1, £2, £5, £10, £20: Quick amount buttons to reduce typing.

• The entered amount will be deducted from the total, leaving the remaining balance displayed.

5. Confirm Each Payment

• Once the payment amount is entered:

• Click Confirm once to process the selected payment method. Wait while Processing… is shown; the payment controls are temporarily unavailable to prevent another submission. After an intermediate split succeeds, continue with the next split.

• For Stripe and Card, the keypad displays the currently selected split amount, including after an earlier split has been paid. For example, after the first £6 payment on a £12 bill split into two equal parts, the second part still displays £6. Custom unequal splits keep their selected amounts too.

• A record of the payment will appear on the right-hand side of the screen under "Pay 1 of X."

• Repeat these steps for the remaining balance using the desired payment methods.

• The system will automatically mark the order as Paid once the total amount is covered.

Example Scenario

• Order Total: £30.51
• Payment 1: Customer pays £15.26 using Stripe.
• Payment 2: Customer pays £15.25 in Cash.
• After confirming each payment, the order is marked as complete, and no outstanding balance remains.

Split the bill by item

Use this when each person at the table wants to pay for what they ordered.

1. On the payment screen, under Split payment on the right, tap By item.
2. The Split by item screen opens. The order's items are on the left and the guests are on the right. It starts with two guests. Use + and − next to Guests to change how many people are paying.
3. Tap a guest on the right, for example Guest 1.
4. Tap each item that guest had. The item turns that guest's colour and shows their number.
5. Tap the next guest and tap their items. Carry on until everyone has their items.
6. Tap Take payment.

The payment screen now shows one payment per guest (Guest 1, Guest 2 and so on), each with the amount that guest owes. Take each guest's payment as usual, with any payment method. A card under Guest 2 is paying for lists exactly what the guest in front of you is paying for.

Good to know:

• Changed your mind? Tap the item again to take it back, or tap another guest and then the item to move it to them.
• Items nobody picked are shared. Anything not given to a guest, such as a starter for the table, is shared equally between all the guests. The bottom of the screen shows how many items are shared and how much each guest pays towards them.
• Several of the same item (for example 2 × Coca-Cola) appear as separate items, so each one can go to a different guest. A meal deal or half & half pizza stays as one item.
• Service charge, delivery and discounts are shared out in proportion to what each guest ordered, so someone who ordered more pays a bigger share. Every guest's amount is rounded to the penny and the guests always add up to the order total exactly.
• Every guest needs something to pay for. If a guest has no items and nothing is shared, Take payment stays off until you give them an item or remove a guest.
• Print a bill per guest prints one slip for each guest showing only their items, their share of shared items and charges, and what they owe. Hand these out before taking payment.

After a guest has paid

• The guest's payment shows Paid and their items are locked, so they can't be moved by mistake.
• Tap Change items to adjust the guests who haven't paid yet. For example, give them an item that was added to the order after you split the bill. New items appear marked NEW and are shared until you give them to someone.
• You can't switch back to Evenly once a guest has paid.

If you close the payment screen part-way through

If some guests have paid and the rest will pay later, you can close the payment screen. When you press Pay again on the same till, the guests and their items come back, with the guests who already paid shown as Paid.

Note: The split is remembered on the till where you started it. Another till sees the amount still owed, and can take it as one payment or split it again.

If you close the payment screen part-way through

When one split has already been paid on the Card reader and you close the payment screen (or press Back), POS asks Part of this order is paid. It shows how much the card reader took and how much is still owed.

• Take the rest: the payment screen stays open. Select a payment method and take the remaining amount as usual. Choose this if the customer is paying the rest now, including in cash.
• Send unpaid: the order goes to the kitchen and the payment screen closes. The remaining amount is still owed. Take it later from Track.

Note: If POS cannot send the order, the payment screen stays open and shows the reason. Take the rest of the payment there, or close the screen and try again. The card payment already taken is never reversed by closing the screen.

If an on-device card payment needs recovery

If POS says Card collection stopped before confirmation, check that the reader is connected and ready, then retry or close the payment screen. POS has not sent confirmation for that attempt. A canceled message does not by itself explain why the reader stopped or why no prompt appeared.

Technical error details stay out of the payment controls. Support receives the reader error code and diagnostic stack when terminal logging is enabled.

If Finish this card payment appears after using a WisePad or an on-device reader:

1. Keep the payment screen open and check the internet connection.
2. Select Check and finish payment. POS checks the existing card payment and tries to finish recording it without collecting another payment.
3. Continue with any remaining balance only after POS confirms the payment has been recorded.

Note: If the payment remains unresolved, contact support before taking another payment. Do not restart POS or move the payment to another POS terminal to bypass this screen. Closing the app does not reverse a card payment, and recovery on this screen does not survive an app restart.

Best Practices

• Communicate with Customers: Confirm the payment amounts and methods with customers before processing.
• Track Partial Payments: The right-hand summary shows all processed payments, making it easy to manage multiple transactions.
• Splitting by item at a busy table: print a bill per guest first, so everyone can check their items before paying.

With the split payment feature on MyFoodFast POS, you can ensure a seamless payment experience for customers while maintaining accurate financial records.