Find an order
- Open Order Hub and select the relevant status tab.
- Search using the order number, external order reference, or customer name. You can enter a number as 214 or #214.
- If Load more orders appears, select it to include the next page in your search. It remains available even when the loaded orders have no matches.
- Continue loading pages while the button is available. Review any active filters and try another status tab if needed.
Search initially checks the orders already loaded in the current tab. A message tells you when more orders remain to be searched. Loading another page keeps earlier matches. If loading fails, try again; the existing results remain visible.
Changing tabs or filters starts a fresh list. A response from the previous list will not replace it.
If you still cannot find an order
Order Hub search covers the available orders in the selected tab and filters. It is not a search of your entire order history. An empty search result does not confirm that an order was deleted or that a payment failed. Check the appropriate order history or Back Office record before recreating an order or taking another payment.