Taking the rest of the payment on a partly paid order
An order can end up part paid — some money has been taken, but not the full amount. This happens when a split payment is only partly completed, when a payment is keyed in for the wrong amount, or when items are added to an order after the customer has already paid.
An order stays marked unpaid until the payments recorded against it add up to the full total. That is expected: it is how the POS knows there is still money to collect.
How to take the outstanding balance
- Open the order from the Track screen.
- Look at the green Pay button at the bottom right. It shows the amount still owed, not the order total.
- Tap Pay.
- Choose the payment method and take the remaining amount as normal.
Once the recorded payments cover the total, the order flips to Paid automatically and the Pay button becomes inactive.
Note: The Pay button shows what is left to collect, which on a part paid order is less than the order total. If an order totals £10.40 and £1.05 has already been taken, the button reads Pay £9.35. The full total is still shown in the order summary above the button.
Checking what has already been paid
To see the individual payments already recorded against an order, open the order in Back Office under Orders. The order detail shows a Payments list and a Remaining Due figure.
This is worth doing before you refund anything — money that has already been captured needs refunding, not re-taking.
Why you cannot confirm a smaller amount
On a single payment, the Confirm button stays greyed out until the amount entered covers the full balance. Instead of Confirm it reads Enter £34.02 or more, showing exactly what is needed.
This is deliberate. Confirming a smaller amount used to record a part payment and leave the order unpaid, which was easy to do by mistake and confusing to unpick later.
For cash, the amount you key in is what the customer handed over, so entering more than the balance is normal — the POS works out the change. Only a shortfall is blocked.
Note: If a customer genuinely wants to pay part of the bill now, or to divide it between people or payment methods, use the Split option rather than entering a smaller amount. See Split Payments MFF POS.
Note: If the POS shows an order as unpaid but Back Office shows no remaining balance, do not take another payment — the order is already settled. Contact support so the order status can be corrected.
Related
- Split Payments MFF POS — dividing a bill between several people or payment methods
- Refunding card payments — returning money that has already been taken