What snoozing does
When you run out of something mid-service, snooze it straight from the till. It stops selling everywhere at once: every till in the store, your website, your app, your kiosks, and Uber Eats, Deliveroo and Just Eat if they're connected through Delivery Platforms.
You can snooze a whole product, one size (for example 14"), or a choice such as a drink or a topping. If the same item is a choice in meals, for example Coke 330ml in Meal drink and Box meal drink, those are snoozed with it.
Snoozed items stay on the till menu, greyed out with a snooze icon, so staff can see straight away what has run out and when it comes back. This includes the steps of a deal: a snoozed side or drink shows greyed out inside the deal too, while the website, app and kiosks hide it from the deal until it comes back.
Snooze an item
- On the menu, press and hold the product, size or choice. With a mouse, right-click it instead.
- Choose how long:
- 30 minutes
- 1 hour
- Rest of today (it comes back at 5am)
- Until I bring it back
- A message confirms it, for example Coke 330ml snoozed (and 3 in meals).
The tile turns grey and shows when it comes back, for example Back 18:00 or Snoozed today.
Note: Every snooze is recorded with the name of the staff member signed in on the till.
Bring an item back
- Tap the snoozed item and choose Bring back now.
- Or tap Snoozed at the top of the menu to see everything snoozed at your store, and tap Bring back on the row.
Bringing an item back also brings back the same item in meals. Timed snoozes come back on their own.
Snoozing from Back Office
Snoozing on the till is the same as switching an item off in Quick Changes, so a snooze made on one shows on the other. See Out of stock items.
Troubleshooting
Pressing and holding (or right-clicking) doesn't offer to snooze, or it says this store can't snooze from the till. Snoozing needs your store on the company menu with Allow Disabling Products turned on. Ask your company admin to turn it on in Back Office under Setup > Menu > Settings.
It says it can't reach the back office. The till is offline. Check the internet connection and try again.
The item is snoozed but another till still sells it. Other tills update as soon as they finish the order that's open, usually within a minute.