The order list
Tap Track in the header. Orders are grouped in tabs: Scheduled, Pending, Ready and Completed. The number on each tab is how many orders it holds.
Each row shows, left to right:
- Due: the time the order is due, with a note underneath such as Overdue 1h 05, Due 11 min or, for a customer-requested time, a calendar icon and In 3h.
- Order: the order number, the customer, and for deliveries the postcode. Tags show Not paid, Priority, Amended or Refunded. The coloured dot and the line under the name show where the order came from and the order type.
- Status: the order's stage, for example In kitchen or Ready to dispatch.
- Kitchen: when the ticket went to the kitchen, or when it will.
- Driver / pay: the driver's initials on a delivery, No driver if one still needs assigning, or Take £x on an unpaid order.
Tap a row to open the order on the right. The panel shows the items, the payment status and the next action button, plus Print and More for reprints, refunds and editing.
Filters and search
- Tap Filters to open the Filter orders panel under the button. Pick any mix of Type, Source and Payment chips; the green button at the bottom tells you how many orders match, for example Show 3 orders. Clear all removes every filter. The order you had open stays open while you filter.
- Type in the header search box to find an order by number or customer name. Search only looks at the orders already loaded in the current tab; use Load more orders at the bottom to load further pages.
Assigning drivers
- On a delivery row, tap the No driver button, or tap the driver initials to change the assignment.
- The Assign a driver dialog shows the order under its title and lists your drivers. Each one shows whether they are on shift and how many deliveries they have out. A driver whose shift has not started cannot be chosen; start their shift from Drivers first.
- Under Add to, keep New group or pick an existing delivery group so the driver takes several orders out together.
- Tap Assign to followed by the driver's name.
To assign one driver to several orders at once, press and hold a row to select it, select the others, then tap Assign driver to N orders in the bar at the bottom. Clear selection deselects them.
Failing an order
Open the order and tap Fail order. After the manager PIN, the till asks Fail order #206? and explains that the order moves to Completed as failed and leaves the kitchen queue. The customer is not refunded automatically. Tap Keep order to back out.
Taking payment for an unpaid order
Tap Take £x on the row, or open the order and tap Pay in the panel. See Taking a payment.
Drivers
Tap Drivers at the top right of the list. Each driver has a card showing whether they are on shift, how many deliveries they have done today, their float and the cash they owe the till.
- Start shift asks for the float the driver is taking out.
- Collect takes the cash from the driver's unpaid deliveries. The Collect from dialog lists the driver's unpaid orders with a tick box each; orders still out for delivery are greyed out. Tick the orders being settled, choose Cash or Card, key in the amount handed over under Cash handed in, and check To collect and Driver keeps before tapping Record £x collected.
- End shift closes the driver's shift and records the float returned.
Tap Orders to go back to the list.
Completing orders in bulk
On the Pending and Ready tabs, Complete all paid moves every paid order in the tab to completed in one go. The confirmation lists the order numbers it will complete and says what it will leave behind, for example 1 unpaid order and 1 waiting for a driver stay in Ready. A manager PIN may be requested.
Print and More
- Print lists each receipt type with the printer it goes to and whether it has already printed: Reprint for one that has, Print for one that has not.
- More opens a grid with the print shortcuts, Edit order (which takes the order back to the till), Prioritise or Remove priority, and Refund…, which needs a manager PIN.