Phone orders: collection default and required delivery address

Overview

When you take an order over the phone, you start it from the customer search button in the Create Order header. Two things now make that flow faster and prevent undeliverable orders:

1. Stores that don't offer delivery start each phone order as Collection automatically.
2. Delivery orders now require a usable address — a valid postcode and a house/building number — before the customer can be saved.

Collection orders are unaffected: they never need an address.

Collection is the default when you don't deliver

If your store does not offer delivery — or delivery is temporarily paused because you're Busy — the phone-order button opens straight into Collection. You no longer have to switch away from Delivery on every order.

In the order type popup:

• The Delivery button is greyed out and can't be selected.
• A short note explains why:
  • "This store does not offer delivery" — delivery isn't enabled for your store.
  • "Delivery paused — Busy" — you've toggled Busy; delivery becomes available again when you turn Busy off.

Note: The default follows your store's current setting. If you flip Busy on or off during a shift, the next order picks up the change automatically.

If your store does offer delivery, phone orders still default to Delivery, and the POS remembers your last choice for the next order in the same session.

Delivery orders need a complete address

To stop orders that drivers can't deliver, saving a delivery customer now checks the address. If something's missing, you'll see a message under the field to fix:

1. Post Code — must be filled in and be a valid UK postcode.
   • "Postcode is required for delivery" — the field is empty.
   • "Enter a valid UK postcode" — the format isn't a real UK postcode.
2. Street Address 1 — must include the house or building number.
   • "House number & street are required for delivery" — the field is empty.
   • "Add a house or building number" — you've entered a street but no number (this often happens when the postcode lookup fills in the street only).

Addresses without a number (named houses)

Some properties have a name instead of a number, such as Rose Cottage. In that case, put the property name in Street Address 2 and the POS will accept the address without a number in Street Address 1.

Steps: take a delivery phone order

1. Tap the customer search button in the Create Order header.
2. Find or add the customer.
3. Enter the customer's Full Name and Mobile.
4. Search the Post Code and pick the address, then check Street Address 1 shows the house/building number — type it in if the lookup didn't.
5. Save the customer. If anything's missing, fix the highlighted field and save again.
6. Choose the delivery time and continue with the order as normal.

Tip: After you save, the POS still checks the address against your delivery zones. Getting the postcode and number right up front means that check passes first time.

Troubleshooting

• The Delivery button is greyed out. Your store isn't offering delivery, or you're set to Busy. Turn Busy off (or enable delivery in your store settings) to take delivery orders.
• It won't save my delivery customer. Check the message under each field — a missing postcode, an invalid postcode, or a missing house number will block the save. Collection orders don't need an address.
• The lookup filled the street but no number. Type the house/building number at the start of Street Address 1, or add a property name in Street Address 2.