Kiosk Receipt Printing Setup

This guide explains printer configuration for your MyOrderBox Kiosk, including built-in and external printer options, and what appears on customer receipts.

Printer Hardware Options

Sunmi K2 — Integrated Printer

The K2 terminal includes an integrated thermal receipt printer as standard.

Printer specifications:

• 80mm thermal receipt paper
• Prints at approximately 150mm per second
• Automatically connected at startup
• No additional setup required

The K2 printer works automatically once your kiosk is set up. Receipts will print after customers complete their order.

Sunmi Flex 3 — External Printer Required

Important: The Flex 3 does NOT have an integrated printer.

If you want to print receipts on a Flex 3 terminal, you must connect an external thermal printer.

Supported external printers:

• Sunmi T2 (recommended)
• Sunmi T4
• Other 80mm thermal printers with USB or Ethernet connectivity

Setting Up an External Printer

Hardware Connection

1. USB Connection (Recommended):

   • Connect the printer's USB cable to the Flex 3 USB port
   • Power on the printer
   • The Flex 3 should detect the printer automatically within 30 seconds

2. Ethernet Connection (For Network Printers):

   • Connect the printer to the same network as your Flex 3
   • Configure the printer's IP address in the Flex 3 settings
   • Note the printer's IP address (usually shown on a boot screen or configuration page)

Software Configuration

1. On the Flex 3, go to Settings > Hardware > Printers
2. You should see your connected printer listed
3. Select it and click "Set as Default"
4. Go to Settings > Printing and toggle "Enable Receipt Printing" to On
5. Print a test receipt:
   • Go to Settings > Hardware > Printers
   • Click "Print Test Receipt"
   • Verify the printer produces output

Receipt Format and Content

What Appears on Receipts

Customer receipts include:

Order Information:

• Restaurant name and location
• Order number and timestamp
• Ordered items with quantities and individual prices
• Any customizations or options selected

Financial Summary:

• Subtotal
• Delivery charge (if applicable)
• Service charge or fees (if applicable)
• Discounts applied (deal savings, promotional codes)
• Total Amount Due

Payment Information:

• Payment method used (Card, Cash, etc.)
• Card last 4 digits (if card payment)
• Transaction ID (if card payment)

Customer Messaging:

• Estimated pickup/delivery time
• Thank you message
• Store contact information
• Any promotional messages or QR codes for feedback

Receipt Paper

• Use 80mm wide thermal receipt paper (standard for all Sunmi printers)
• Paper rolls are inexpensive and widely available
• Thermal paper doesn't require ink

Stock receipt paper regularly so you don't run out during busy service times.

Troubleshooting Printer Issues

Printer Not Detected

Symptom: Settings show "No printer connected" or "Printer offline"

For external USB printers:

1. Verify the USB cable is fully inserted into the Flex 3 USB port
2. Power cycle the printer (turn off, wait 10 seconds, turn back on)
3. Restart the kiosk
4. Check if the printer appears in Settings > Hardware > Printers

For network printers:

1. Verify the printer is connected to the same WiFi network as the Flex 3
2. Check the printer's IP address matches what's configured on the Flex 3
3. Restart both the printer and the Flex 3

Receipts Not Printing

Symptom: Orders complete but no receipt prints

1. Check Settings > Printing and verify "Enable Receipt Printing" is On
2. Verify a printer is selected as the default in Settings > Hardware > Printers
3. Print a test receipt (see Software Configuration section above)
4. Check that receipt paper is loaded in the printer
5. Restart the kiosk

Poor Print Quality

Symptoms: Receipt text is faint, uneven, or hard to read

1. The printer head may need cleaning:

   • Turn off the printer
   • Gently wipe the thermal head with a soft, lint-free cloth
   • Let it dry for 30 seconds
   • Turn back on

2. The printer may be low on heat settings:

   • Go to Settings > Hardware > Printers
   • Look for Darkness or Intensity settings
   • Increase the value slightly (usually range is 1-10, try 6-8)

3. Use genuine thermal receipt paper (not regular paper)

Printer Out of Paper

Symptom: Printer shows "Paper out" or "Cover open"

1. Open the printer cover (usually a slide or hinged door)
2. Load a new roll of 80mm thermal paper
3. Ensure the paper feeds correctly into the slot
4. Close the cover firmly until you hear it click
5. Try printing again

Keep spare rolls of receipt paper on hand at all times.

Printer Maintenance

Daily

• Check that paper is loaded and the printer cover is closed
• Clear any paper dust from around the paper feed area

Weekly

• Verify test receipts print clearly
• Clean the thermal head with a soft cloth if print quality decreases

Monthly

• Review receipt logs in Back Office for any print failures
• Check for any physical damage to the printer

No Printer Option

If you don't want to print receipts, you can disable printing:

1. Go to Settings > Printing
2. Toggle "Enable Receipt Printing" to Off
3. Customers will still see their order confirmation on the screen
4. No receipts will be generated

You can re-enable printing at any time without affecting orders.

Best Practices

• Load paper regularly: Check printer paper at the start of each shift
• Test often: Print a test receipt weekly to catch issues early
• Keep spare rolls: Always have at least 2 backup rolls of receipt paper
• Monitor costs: Thermal receipt paper is inexpensive; budget for regular rolls
• Clean regularly: A clean printer head produces better receipts

Support

Contact MyOrderBox support if:

• Printer won't connect after following setup steps
• Test receipts won't print
• Receipts print but are unreadable or incomplete
• Printer keeps going offline unexpectedly
• You need help selecting an external printer model