Getting Started with MyOrderBox Kiosk

The MyOrderBox Kiosk is a self-service ordering system that runs on Sunmi terminals, allowing customers to place orders directly without staff assistance. This guide covers the initial setup process.

What You Need

• A Sunmi terminal (K2 or Flex 3 model)
• Internet connection (WiFi or Ethernet)
• Your MyOrderBox account credentials
• Access to your restaurant's menu configuration in Back Office

Supported Terminal Models

Sunmi K2

The K2 is a compact, modern terminal with an integrated receipt printer and card payment reader. It's ideal for most restaurant locations.

Specifications:

• Integrated receipt printer
• Built-in card payment reader for Stripe
• Touchscreen display
• Standard footprint for countertops

Sunmi Flex 3

The Flex 3 is a larger, more flexible terminal designed for high-traffic environments.

Important: The Flex 3 does not have an integrated printer. If you need to print receipts, you must connect an external printer separately. See Kiosk Printing Guide for details.

Initial Setup Steps

Step 1: Unbox and Connect Hardware

1. Unbox your Sunmi terminal
2. Connect the power adapter and turn on the device
3. Connect to your restaurant's WiFi network or Ethernet cable
4. Wait for the device to boot completely (this may take 2-3 minutes)

Step 2: Create or Link Your Store

When you first open the kiosk app:

1. You'll be prompted to enter your MyOrderBox account credentials
2. Select your restaurant from the store list
3. The kiosk will download your current menu configuration
4. Confirm that all menu items, categories, and pricing are correct

Step 3: Configure Menu Display

In your MyOrderBox Back Office:

1. Go to Setup > Online Ordering > Kiosk
2. Select your Sunmi terminal from the list
3. Choose which menu items to display on the kiosk
4. Set any promotional deals or featured items
5. Review and publish your menu
6. The kiosk will automatically update within 1-2 minutes

Step 4: Test Basic Functionality

Before opening to customers:

1. Test the touchscreen response on all corners of the display
2. Place a test order through the kiosk
3. Verify the order appears in your kitchen display system (KDS)
4. Check that your selected payment method is working (if applicable)

Menu Updates

Your menu updates automatically when you make changes in Back Office, but you can also force an immediate update:

1. On the kiosk, go to Settings
2. Select Force Menu Update
3. The kiosk will download the latest menu within seconds

Troubleshooting Initial Setup

Kiosk won't connect to WiFi:

• Check that your WiFi network is broadcasting and accessible
• Verify the password is correct
• Move the terminal closer to your WiFi router
• Restart the terminal

Menu won't load:

• Ensure your internet connection is working
• Check that your store is active in MyOrderBox
• Try the "Force Menu Update" option in Settings
• Restart the kiosk app

Orders not appearing in KDS:

• Verify the kiosk is linked to the correct store
• Check that your KDS display is connected and powered on
• Restart the kiosk app

Next Steps

Once your kiosk is set up, you may want to:

• Configure payment methods (card reader, cash handling)
• Set up receipt printing if using K2 or external printer
• Learn about menu features like deals, required options, and cart functionality
• Train staff on kiosk operation and customer support

Support

If you encounter issues during setup, contact MyOrderBox support with:

• Your store name and ID
• Sunmi terminal model
• Error messages or screenshots
• When the issue started