Kiosk Menu Display and Ordering

This guide explains how your menu appears on the kiosk, how to set up product options and deals, and how customers experience the ordering process.

Menu Structure

How Products Appear

Products display on the kiosk in the same structure as your Back Office menu:

1. Menu categories appear as tabs or a navigation menu
2. Products within each category show as cards with:
   • Product image
   • Product name
   • Description (if you've added one)
   • Price
   • "Add to Cart" button
3. Out-of-stock items can be hidden automatically or shown as unavailable

When a customer selects a product, they see detailed information including all available options.

Product Options and Attributes

Standard Options

Standard options are choices customers can make when ordering (e.g., size, sauce, extras). On the kiosk:

1. Optional items display with checkboxes (customer can select zero or more)
2. Each option shows its additional price (if any)
3. Customers can select multiple options in one category

Example: A pizza product might have options for:

• Size (Small, Medium, Large) — choose 1
• Crust (Thin, Regular, Thick) — choose 1
• Toppings (Pepperoni, Mushrooms, Olives) — choose any combination

Required Options

Required options are mandatory selections that must be made before the product can be added to the cart. The kiosk prevents checkout if a required option isn't selected.

Setting up required options in Back Office:

1. Go to Products > [Your Product]
2. In the Options section, mark an option as "Required"
3. Save your product
4. The kiosk will refresh automatically within 2 minutes

On the kiosk:

• Required options show with a red asterisk (*) or bold label
• Customers must make a selection before they can click "Add to Cart"
• If they try to skip it, they'll see an error message

Common required options:

• Size (for items like pizzas, burgers, or drinks)
• Temperature (for meat doneness)
• Base selection (for salads or bowls)

How Attributes Display

Attributes (like allergens or item descriptions) appear as:

• Text labels beneath the product name
• Icons for quick identification (e.g., vegetarian symbol, gluten-free badge)
• Informational text in the product details section

Deals and Promotions

Adding Deals to the Kiosk

Deals allow you to offer bundle discounts or promotional pricing. To add a deal:

1. Go to Back Office > Menu Setup > Deals
2. Create a new deal by selecting:
   • A base product (e.g., burger)
   • Side products to bundle (e.g., chips, drink)
   • Total deal price
3. Set the deal to "Visible on Kiosk"
4. Add deal dates if it's seasonal or temporary
5. Publish

How Deals Appear on Kiosk

• Deals display as special offer cards above or alongside regular products
• Customers see the bundled items and the discounted total price
• Savings are highlighted (e.g., "Save £2.50")
• Deals can be customized the same way as individual products (options, required choices)

The Shopping Cart

Adding Items to Cart

1. Customer selects a product
2. Chooses all required and optional options
3. Clicks "Add to Cart"
4. Can adjust quantity with +/- buttons
5. Item is added with all selections saved

Viewing the Cart

The cart shows:

• Product name and selected options
• Quantity
• Individual price (with any upcharges for options)
• Line total (price × quantity)
• Edit button to modify selections
• Remove button to delete the item

Cart Totals

At the bottom of the cart, customers see:

• Subtotal: Sum of all items
• Charges: Any additional fees (delivery, service charge, etc.)
• Discounts: Any applied promotional codes or deals
• Total: Final amount due

Charges and discounts are clearly labelled so customers understand what they're paying for.

Modifying Cart Items

Customers can:

• Edit: Click the edit button to change options or quantity for any item
• Remove: Delete items one at a time
• Continue shopping: Go back to the menu without checking out

Updating the Menu

Automatic Updates

Your kiosk menu updates automatically when you make changes in Back Office:

• Changes typically appear on the kiosk within 1-2 minutes
• No restart required

Force Menu Update

If you need the menu to update immediately:

1. On the kiosk, tap Settings (gear icon, usually bottom-right)
2. Select Force Menu Update
3. The kiosk will download the latest menu
4. Wait 5-10 seconds for the process to complete

Use this when:

• You've just added new deals
• You've marked items as out of stock
• You've changed prices for a promotion
• The automatic update seems delayed

Troubleshooting Menu Display

Menu Items Not Showing

Possible causes:

• Item is not set to "Show on Kiosk" in Back Office
• Item is out of stock and configured to hide when unavailable
• Menu hasn't updated yet (try Force Menu Update)

Solution:

1. Check Back Office: Go to Products > [Item Name]
2. Verify "Visible on Kiosk" is toggled On
3. Check if the item is marked as out of stock
4. Try Force Menu Update on the kiosk

Options Not Showing

Possible causes:

• Option group not linked to the product
• Option group not set to show on kiosk
• Recent changes haven't synced yet

Solution:

1. In Back Office, go to Products > [Product Name] > Options
2. Verify all required option groups are added
3. Check each option group is marked as "Show on Kiosk"
4. Save and try Force Menu Update

Prices Incorrect

• Prices take 1-2 minutes to update after changes in Back Office
• Try Force Menu Update to refresh immediately
• Check that you've saved your changes in Back Office (prices often need re-saving after edits)

Best Practices

• Test regularly: Place test orders to verify menu accuracy
• Keep deals fresh: Update seasonal deals monthly
• Review options: Regularly check that required options still make sense
• Monitor out-of-stock: Set items to "out of stock" immediately when inventory runs low
• Clear descriptions: Write brief, clear product descriptions that fit on the kiosk screen

Support

Contact MyOrderBox support if:

• Menu items disappear unexpectedly
• Options aren't appearing correctly
• Required options aren't preventing checkout
• Prices are incorrect on the kiosk