Kiosk Menu Display and Ordering

This guide explains how your menu appears on the kiosk, how to set up product options and deals, and how customers experience the ordering process.

How Products Appear

Products display on the kiosk in the same structure as your Back Office menu:

Menu categories appear as tabs or a navigation menu
Products within each category show as cards with:
- Product image
- Product name
- Description (if you've added one)
- Price
- "Add to Cart" button
Out-of-stock items can be hidden automatically or shown as unavailable

When a customer selects a product, they see detailed information including all available options.

The kiosk updates its menu by itself. You don't need to do anything on the kiosk after you change your menu in Back Office.

While nobody is ordering, a change you save in Back Office shows on the kiosk within about 2 minutes.
While a customer is ordering, the kiosk finishes that order with the menu the customer started with. The change shows as soon as the kiosk returns to the welcome screen, so the menu never changes in front of a customer.
When a kiosk is moved to another store, it throws away the old store's menu and loads the new one. It never shows another store's menu.

This covers price changes, new and removed products, options, categories, deals and the Featured items row.

In Back Office, go to Setup > In-Store > Kiosks
Look at the Menu column for your kiosk:
- Up to date — the kiosk is showing your latest menu, with the time it last updated
- Out of date — the kiosk hasn't picked up your latest change yet. If it is mid-order, it updates when it returns to the welcome screen
- Not reported — the kiosk is running an older version of the app. Update the app from the Sunmi Store

Checking a Kiosk Is Online

The same page shows whether each kiosk is connected and which app version it runs:

Last seen — Active with a time (for example Active 2 minutes ago) means the kiosk has been in touch in the last day. A kiosk that is switched on checks in every couple of minutes, even when nobody is ordering.
Version — the kiosk app version, useful when contacting support.

If a kiosk shows Never synced and — for its version, it is running an older version of the app. Update the app from the Sunmi Store.

If the kiosk still shows an old menu after a few minutes, you can force it to reload the whole menu:

Go to the kiosk's welcome screen
Press and hold the Powered by MyFoodFast text at the bottom of the screen for about a second
A Menu sync started message appears. The kiosk reloads the full menu in the background

Note: If your kiosk doesn't show Powered by MyFoodFast, the text is hidden but still there. Press and hold the space just below the Eat In and Take Away buttons, in the middle of the screen.

Product Options and Attributes

Standard Options

Standard options are choices customers can make when ordering (e.g., size, sauce, extras). On the kiosk:

Optional items display with checkboxes (customer can select zero or more)
Each option shows its additional price (if any)
Customers can select multiple options in one category

Example: A pizza product might have options for:

Size (Small, Medium, Large) — choose 1
Crust (Thin, Regular, Thick) — choose 1
Toppings (Pepperoni, Mushrooms, Olives) — choose any combination

Required Options

Required options are mandatory selections that must be made before the product can be added to the cart. The kiosk prevents checkout if a required option isn't selected.

Setting up required options in Back Office:

Go to Products > [Your Product]
In the Options section, mark an option as "Required"
Save your product
The kiosk updates automatically, usually within 2 minutes (see Keeping the Kiosk Menu Up to Date)

On the kiosk:

Required options show with a red asterisk (*) or bold label
Customers must make a selection before they can click "Add to Cart"
If they try to skip it, they'll see an error message

Common required options:

Size (for items like pizzas, burgers, or drinks)
Temperature (for meat doneness)
Base selection (for salads or bowls)

How Attributes Display

Attributes (like allergens or item descriptions) appear as:

Text labels beneath the product name
Icons for quick identification (e.g., vegetarian symbol, gluten-free badge)
Informational text in the product details section

Deals and Promotions

Adding Deals to the Kiosk

Deals allow you to offer bundle discounts or promotional pricing. To add a deal:

Go to Back Office > Menu Setup > Deals
Create a new deal by selecting:
- A base product (e.g., burger)
- Side products to bundle (e.g., chips, drink)
- Total deal price
Set the deal to "Visible on Kiosk"
Add deal dates if it's seasonal or temporary
Publish

How Deals Appear on Kiosk

Deals display as special offer cards above or alongside regular products
Customers see the bundled items and the discounted total price
Savings are highlighted (e.g., "Save £2.50")
Deals can be customized the same way as individual products (options, required choices)

The Shopping Cart

Adding Items to Cart

Customer selects a product
Chooses all required and optional options
Clicks "Add to Cart"
Can adjust quantity with +/- buttons
Item is added with all selections saved

Viewing the Cart

The cart shows:

Product name and selected options
Quantity
Individual price (with any upcharges for options)
Line total (price × quantity)
Edit button to modify selections
Remove button to delete the item

Suggested Extras: "You Might Also Like"

The basket shows a You might also like row of up to three extras beneath the customer's items, such as a drink or a side that goes well with what they have chosen. Suggestions come from your sales history and never include something already in the basket.

Tapping + on a suggestion adds one to the basket straight away.
A suggestion sold in sizes opens its product page instead, so the customer picks a size before it is added.
Added suggestions disappear from the row. The row is hidden when there is nothing left to suggest.
The row appears on every visit to the basket, however many items are in it.

Note: Whether a customer takes or ignores each suggestion is recorded against the order, along with the price they were shown. This feeds the ranking so that suggestions customers ignore are shown less often over time.

Suggestions are switched on for every store. If you would like them turned off, or want to change which products can be suggested, contact MyFoodFast support.

Cart Totals

At the bottom of the cart, customers see:

Subtotal: Sum of all items
Charges: Any additional fees (delivery, service charge, etc.)
Discounts: Any applied promotional codes or deals
Total: Final amount due

Charges and discounts are clearly labelled so customers understand what they're paying for.

Modifying Cart Items

Customers can:

Edit: Click the edit button to change options or quantity for any item
Remove: Delete items one at a time
Continue shopping: Go back to the menu without checking out

Automatic Updates

Your kiosk menu updates automatically when you make changes in Back Office:

Changes typically appear on the kiosk within 1-2 minutes
No restart required

If you need the menu to update immediately:

On the kiosk, tap Settings (gear icon, usually bottom-right)
Select Force Menu Update
The kiosk will download the latest menu
Wait 5-10 seconds for the process to complete

Use this when:

You've just added new deals
You've marked items as out of stock
You've changed prices for a promotion
The automatic update seems delayed

Possible causes:

Item is not set to "Show on Kiosk" in Back Office
Item is out of stock and configured to hide when unavailable
The kiosk is part-way through an order and will update when it returns to the welcome screen

Solution:

Check Back Office: Go to Products > [Item Name]
Verify "Visible on Kiosk" is toggled On
Check if the item is marked as out of stock
Check the Menu column in Setup > In-Store > Kiosks, and force a menu update if it says Out of date for more than a few minutes

Options Not Showing

Possible causes:

Option group not linked to the product
Option group not set to show on kiosk
Recent changes haven't synced yet

Solution:

In Back Office, go to Products > [Product Name] > Options
Verify all required option groups are added
Check each option group is marked as "Show on Kiosk"
Save, then wait about 2 minutes, or force a menu update

Prices Incorrect

Prices take about 2 minutes to update after changes in Back Office, or until the current order is finished
Force a menu update to reload the whole menu straight away
Check that you've saved your changes in Back Office (prices often need re-saving after edits)

Suggested Extras Not Showing

Suggestions may have been switched off for your store at your request; contact MyFoodFast support to turn them back on
A brand-new store has no sales history yet, so there may be nothing to suggest for the first few days
Products already in the basket are never suggested

Best Practices

Test regularly: Place test orders to verify menu accuracy
Keep deals fresh: Update seasonal deals monthly
Review options: Regularly check that required options still make sense
Monitor out-of-stock: Set items to "out of stock" immediately when inventory runs low
Clear descriptions: Write brief, clear product descriptions that fit on the kiosk screen

Support

Contact MyFoodFast support if:

Menu items disappear unexpectedly
Options aren't appearing correctly
Required options aren't preventing checkout
Prices are incorrect on the kiosk

Kiosk Menu Display and Ordering