Run multiple Expo screens, each for different order types
If you run a busy store, you can place more than one Expo screen side by side and have each one show only the order types it should care about — for example, one Expo for delivery orders and another for collection and takeaway. This keeps each station focused on the work in front of it and stops orders from cluttering screens that don't need them.
Note: Until you set this up, every Expo screen in the store shows every order. Restricting an Expo to specific order types is an opt-in setting per display.
Before you start
- You'll need access to the back office to edit Kitchen Display settings.
- The paired KDS device must be running the latest app version. Older app versions will simply show all orders on the Expo even after you set order types — they ignore the restriction.
Step 1 — Decide how to split the work
A common pattern is one Expo per order-type group, for example:
- Delivery Expo — shows only Delivery orders.
- Collection / Takeaway Expo — shows Collection and Takeaway orders.
- Catch-all Expo (optional) — leave its order types empty so it shows everything that isn't restricted to another screen.
Step 2 — Configure each Expo in the back office
- Go to Settings > Kitchen Displays.
- Open the Expo display you want to restrict.
- Under Order types, tick the types that this Expo should show — for example, Delivery.
- Leave Order types empty for any Expo that should be a catch-all.
- Save.
Step 3 — Confirm on the KDS screen
When you re-open the KDS app on the paired tablet, the green EXPO chip in the top-left of the header will now show what the screen is restricted to:
| Order types configured | Header chip |
|---|---|
| None (catch-all) | EXPO |
| One type, e.g. Delivery | EXPO · Delivery |
| Two types, e.g. Collection + Takeaway | EXPO · Collection + Takeaway |
| Three or more types | EXPO · 3 types (hover the chip for the full list) |
If the chip doesn't match what you set, force-close the KDS app and re-open it — the screen needs to pick up the new setting from the server.
How it works behind the scenes
- New orders arrive on every paired KDS device through the same real-time channel. Each Expo screen then filters them to only show the order types it's configured for.
- The refresh / "All orders" fetch is also restricted to the configured order types, so you won't see a stray collection order pop in temporarily when you tap refresh on a delivery-only Expo.
Troubleshooting
An order I expected on the Delivery Expo is showing up on the catch-all instead. Check the order's type in the back office. If it was placed as Collection or Takeaway, that's why — it will appear on whichever Expo accepts that type (or the catch-all if no Expo is restricted to it).
The header still says "EXPO" with no order type after I saved the setting. Force-close and re-open the KDS app. The screen reads its configuration when it pairs and again on relaunch.
Both Expos are showing the same order. Both Expos must have order-type restrictions for them to split the work. If one is a catch-all (empty order types) and the other restricts to Delivery, the catch-all will also see the delivery orders. Either restrict the second Expo too, or accept that the catch-all shows everything.