Set Up a Driver's Phone with an SMS Code
Drivers sign in to the MyFoodFast Driver App with a 6-digit code sent by text message — no email address or password needed. You send the code from your Back Office; the driver types it into the app once and stays signed in until you deactivate them.
Before You Start
- The driver needs the MyFoodFast Driver app installed from the Google Play Store.
- The driver must have a mobile number saved on their staff record — the code is sent to that number by SMS.
Step 1: Add the Driver in Your Back Office
- Go to Staff in your Back Office
- Click Add Staff and choose the Driver role
- Enter the driver's name and mobile number (email is optional for drivers)
- Save the record
The driver automatically receives a text message: "Your MyFoodFast Driver code: NNNNNN".
Note: Each code works once and expires after 24 hours. If the driver doesn't sign in within a day, send a new code (see below).
Step 2: The Driver Signs In
On the driver's phone:
- Open the MyFoodFast Driver app
- Allow location access when prompted — drivers can't receive deliveries without it
- Type the 6-digit code from the text message
That's it. The app signs in as soon as the last digit is entered and shows the driver's home screen. The driver stays signed in permanently — they won't be asked for the code again on that phone.
Resending a Code
Send a fresh code whenever:
- the original code expired (it lasts 24 hours)
- the driver got a new phone
- the app returned to the code entry screen by itself (see Troubleshooting)
To resend:
- Go to Staff in your Back Office
- Find the driver in the list
- Choose Resend app code from the row actions
Note: Resending a code signs the driver out of any phone they were previously signed in on. This is also the quickest way to move a driver to a new device.
Troubleshooting
"Invalid or expired code"
The code is wrong, has already been used, or is more than 24 hours old. Resend a fresh code from the Back Office and ask the driver to try again with the new one.
"Too many attempts"
The app blocks sign-in attempts for a minute after several wrong codes in a row. Wait for the countdown shown on screen to finish, then enter the most recent code carefully.
The app went back to the code entry screen on its own
This happens when the driver's access was changed in the Back Office — either a new code was sent (which signs out the old phone) or the driver was deactivated. If the driver should still be working, resend a code from the Back Office.
The driver never received the text message
- Check the mobile number on the driver's staff record is correct, including the area code
- Ask the driver to check their blocked messages
- Use Resend app code to trigger a fresh message