Driver Is Unable to Log In
Drivers sign in to the Driver App with a 6-digit code sent by text message from your Back Office — there is no email or password. If a driver can't get in, work through these checks in order.
1. Check the App Is Up to Date
Go to the Play Store on the driver's phone and check whether MyFoodFast Driver needs updating. Enable automatic updates so this doesn't recur.
2. Check the Code
- Make sure the driver is entering the most recent code — each code works once and expires after 24 hours.
- If the app says "Invalid or expired code", send a fresh one: in your Back Office go to Staff, find the driver, and choose Resend app code.
- If the app says "Too many attempts", the driver entered wrong codes several times in a row. Wait for the countdown shown in the app to finish, then carefully enter the newest code.
3. Check the Text Message Arrived
- Confirm the mobile number on the driver's staff record is correct, including the area code.
- Ask the driver to check blocked or filtered messages.
- Use Resend app code to trigger a fresh text.
4. The App Keeps Returning to the Code Entry Screen
If a signed-in driver is suddenly back at the code entry screen, their access was changed in the Back Office:
- someone sent them a new code (this signs out the previously signed-in phone), or
- the driver was deactivated or archived.
If the driver should still be working, resend a code and have them sign in again.
5. Last Resort: Clear App Data
On Android: Settings > Apps > MyFoodFast Driver > Storage > Clear data, then reinstall the app from the Play Store and sign in with a freshly sent code.