Getting Started with MyOrderBox Driver App

The MyOrderBox Driver App is a Dart-based mobile application for delivery drivers. It allows drivers to receive orders, navigate to customers, and complete deliveries efficiently.

What Is the Driver App?

The Driver App provides delivery drivers with:

Real-time order notifications when new deliveries are assigned
Customer details including address, phone number, and delivery instructions
Built-in navigation to customer addresses (Google Maps integration)
Order tracking for customers (they can see driver location)
Proof of delivery (signature, photo, or PIN confirmation)
Earnings tracking for shift or daily earnings
Communication tools to contact customers or dispatch

System Requirements

Device Requirements

Android 8.0 or later (recommended: Android 10+)
iOS 12 or later (recommended: iOS 14+)
4G/LTE or better cellular or WiFi connection
GPS enabled
At least 100MB free storage

Recommended Devices

Mid-range Android phones or iPhones
Battery life of at least 6 hours between charges
Decent screen size (5+ inches) for readability

Installing the Driver App

iOS (iPhone/iPad)

Open the App Store
Search for "MyOrderBox Driver"
Tap Get then Install
Authenticate with Face ID, Touch ID, or Apple ID password
Wait for installation to complete

Android (Android Phone/Tablet)

Open Google Play Store
Search for "MyOrderBox Driver"
Tap Install
Review permissions and tap Install again
Wait for installation to complete

First-Time Setup

When a driver opens the app for the first time:

Enter their mobile phone number
Receive a one-time verification code via SMS
Enter the code to verify their identity
Create or confirm their name and profile photo
Grant location and notification permissions
Review the app tour (can be skipped)

The driver is now ready to work.

Subsequent Logins

Drivers don't need to log in again on their device. The app remembers them and shows:

Welcome message with their name
Quick access to shift start/end buttons
Summary of today's earnings

If a driver gets a new phone, they can log in again with their phone number.

Starting a Shift

Before drivers can receive orders, they must start their shift.

How to Start a Shift

Open the Driver App
Tap the "Start Shift" button (large button on main screen)
Confirm your location (the app shows your current GPS location)
Review the shift start time and expected earnings rules
Tap "Start" to confirm

The driver is now Active and will receive delivery orders.

What Happens After Shift Start

The app begins showing available orders
Customers can see this driver is active and may be assigned to their deliveries
The driver's location is tracked (with privacy controls)
The app prevents the driver from logging out until shift is ended

Ending a Shift

When the driver finishes work:

Open the Driver App (if not already open)
Tap the "End Shift" button
Review earnings summary for the shift
Confirm the end time
Tap "End Shift" to complete

The driver will no longer receive new orders.

Receiving Orders

Order Notifications

When orders are available:

Driver's phone receives a push notification
Notification shows:
- Customer name or order ID
- Pickup location (restaurant)
- Delivery address (partial, for privacy)
- Estimated delivery distance
- Potential earnings
Driver can tap the notification to view full details or swipe to dismiss if they prefer not to take it

Accepting Orders

When a driver taps a notification:

Full order details appear, including:
- Pickup location: Restaurant name and address
- Delivery location: Full customer address
- Items: What's being delivered
- Customer name and phone number
- Delivery instructions: Special requests or directions
- Estimated pay: How much the driver earns
Driver can tap "Accept" to take the order or "Decline" to skip it

Orders are typically assigned to one driver or offered to multiple drivers to choose from.

Order Queue

The app shows:

Upcoming deliveries: Orders assigned to this driver
Current delivery: Which order they're currently on
Completed deliveries: Today's finished orders

Drivers can see all assigned orders and prioritize if multiple are available.

Navigating to Customer Addresses

Once a driver accepts an order:

Tap "Navigate" or the address card
The app opens built-in navigation (usually Google Maps)
Driver sees:
- Turn-by-turn directions
- Estimated travel time
- Traffic conditions
- Alternative routes (if available)
Driver can switch between navigation apps (Google Maps, Apple Maps, Waze) if preferred

The app continues running in the background and will alert the driver when they're near the delivery location.

Customer Location Pin

The exact customer address is shown on the map
Drivers can see they're close to the correct location
The app shows when they've arrived at the destination

Delivery Instructions

Before arriving, drivers can review:

Special instructions: "Ring doorbell twice," "Leave at gate," etc.
Restricted access notes: Building codes, locked entrances, etc.
Customer phone number: To call if there's confusion about location

Marking Orders as Delivered

Arrival at Customer Location

When the driver arrives:

App detects GPS location matches the delivery address
App prompts: "Ready to complete delivery?"
Driver can tap "Arrive" to confirm arrival

Proof of Delivery

The driver must provide proof of delivery:

Option 1: Photo Confirmation

Take a photo of the delivery location
Photo is time-stamped and geotagged
Uploaded to MyOrderBox for record-keeping

Option 2: Customer Signature

Present mobile device to customer
Customer signs on the screen
Signature is recorded and saved

Option 3: PIN Confirmation

Driver enters a PIN provided by the app
Confirms the driver is physically at the location

Completing the Delivery

Driver selects proof-of-delivery method
Provides required confirmation
Notes any issues (not at home, refused delivery, etc.)
Taps "Delivery Complete"

The order is marked as Delivered and:

Customer receives notification their order arrived
Driver's earnings are updated
Order is archived in the system
Driver is ready to receive the next order

Order Information for Drivers

For each delivery, drivers see:

Pickup Details

Restaurant name and address
Special pickup instructions
Contact number for the restaurant

Delivery Details

Customer name
Full delivery address
Phone number
Delivery instructions
Customer notes (allergies, dietary requirements, etc.)

Order Content

What's being delivered (itemized list)
Order total/value (for verification)
Any fragile items that need careful handling

Earnings

Amount driver earns for this delivery
Bonus potential (if applicable)
Total for the shift (updated in real time)

Earnings and Payments

Tracking Earnings

Drivers can:

See earnings for the current shift in real time
View daily totals after ending their shift
Check weekly and monthly summaries in the app

Earnings are displayed as:

Per-delivery amount
Mileage allowance (if configured)
Tips from customers (if applicable)
Bonuses for meeting targets

Payment Methods

Drivers receive payments via:

Direct bank transfer (weekly or on-demand)
In-app wallet (if available)
Cash at shift end (some restaurants)

Payment frequency is set by your restaurant's delivery management policy.

Troubleshooting

App Won't Log In

Ensure you have a stable internet connection
Verify the phone number is correct
Check SMS messages for the verification code
Try resetting the app: Settings > Apps > MyOrderBox Driver > Clear Cache

GPS Location Not Working

Ensure Location Services are enabled on the device:
- iOS: Settings > Privacy > Location Services > MyOrderBox Driver > "While Using"
- Android: Settings > Apps > MyOrderBox Driver > Permissions > Location
Verify you're outdoors or near a window (GPS works best outside)
Wait 30 seconds for GPS to lock onto satellites
Restart the app if location still doesn't work

Not Receiving Order Notifications

Check Notifications are enabled:
- iOS: Settings > Notifications > MyOrderBox Driver > Allow Notifications
- Android: Settings > Apps > MyOrderBox Driver > Permissions > Notifications
Ensure your phone has an active internet connection
Check your shift is Active (tap home screen to verify)
Restart the app to refresh connection

Ensure Maps or Google Maps app is installed
Check that location services are enabled
Verify your internet connection is stable
Try tapping the address again to relaunch navigation

Best Practices for Drivers

Start shift before you begin driving (so you're ready to receive orders)
Keep phone charged (use a car charger during shift)
Enable location services before starting shift
Review delivery instructions before arriving at address
Take photos of completed deliveries for your protection
Communicate with customers if you'll be delayed
End shift only when you've finished all deliveries

For Restaurant Managers

As a manager, you can:

Monitor active drivers in real time
View completed deliveries and earnings
Adjust delivery zones and driver assignments
View customer tracking and feedback
Manage driver availability and scheduling

These features are in your Back Office under Delivery > Drivers.

Support

Contact MyOrderBox support if:

Drivers can't log in to the app
Orders aren't appearing for drivers to accept
Navigation isn't working correctly
GPS location is consistently inaccurate
Earnings aren't calculating correctly
Push notifications aren't coming through