We have made entering orders from 3rd parties as easy as possible. Although it may take 30 seconds to enter an order, doing this has many benefits, like managing the orders in the kitchen and delivering them exactly as you would your own orders. Also there is detailed reporting on them allowing you track how effective each order source is and what it costs you.
Note you may automate this process by using our integration with Deliverect.
Back office
Setup>POS>Order Sources > Select the Order Source >Edit > Save
For orders sources like Just Eat who only provide the orders and not the drivers
Active - Yes
Default - Yes / No (Unless you wish to make this the default choice, but most stores leave Phone as default)
Position - 99
Restrict Price List to - None (Just Eat now allow you to charge the same price as your delivery menu)
Credit Payments - Yes (As they take payments on your behalf)
Commission - 14 (Enter the agreed commission rate, this will be used to calculate total commissions paid and effect on your Profit & Loss.)
Own Drivers - No
For orders sources like Deliveroo and Uber Eats who provide the orders AND the drivers
Active - Yes
Default - Yes / No (Unless you wish to make this the default choice, but most stores leave Phone as default)
Position - 99
Restrict Price List to - None (You can have different prices for Deliveroo so you need to enter a price for every product for Delivery with commissions. Leave this at None until you have done that)
Credit Payments - Yes (As they take payments on your behalf)
Commission - 30 (Enter the agreed commission rate, this will be used to calculate total commissions paid and effect on your Profit & Loss.)
Own Drivers - Yes (Will effectively treat the order as a Collection order, as their driver will Collect from you and complete the order)
Reporting
To see every order associated with an Order Source see Reporting > Sales > Order Sources
POS
Advanced Settings > Payments > Credit : Enable
For orders sources like Just Eat who only provide the orders and not the drivers
When creating a Customer Order for Delivery or Collection > Select the order source icon e.g Just Eat and complete the order as usual.
However, on the Payment popup select > Credit - if the order has been paid already.
For orders sources like Deliveroo and Uber Eats who provide the orders AND the drivers
Advanced Settings > Appearance > Quick order source > Yes
Either restart the POS App or place a dummy order and void it. Now you should see a small Scooter next to the 'Take Away' button.
[Screenshot needed]
Selecting this shows the order sources that have their own drivers. Terminal below has 'Deliveroo' enabled as an order source.
Now type in their Order ID > Select the Deliveroo icon > Enter the order details as usual > On the Payment popup select > Credit - as the order has been paid already.
Order will now show on the Track Screen as a Collection order with the Deliveroo icon.
[Screenshot needed]