Orders are not showing on MyFoodFast KDS

Orders are not appearing on the MyFoodFast Kitchen Display System (KDS), even though they are visible in the Back Office and POS systems.

Step 1: For MyOrderBox POS (v1) - Check Track Take Away Orders Setting

This is the most common cause for POS v1 stores:

Log in to MyFoodFast Back Office
Navigate to Setup → Online Ordering → Collection
Locate the Track Take Away Orders setting
Verify it is set to "Yes"

⚠️ Important: When this setting is disabled, take-away orders bypass the normal status workflow and are created directly with "In Kitchen" status, which prevents KDS notifications from being triggered.

If set to "No", change it to "Yes" and click ✓ Update All

Step 2: Verify Order Status Workflow

Orders must reach "In Kitchen" status for KDS notifications to be sent.

Check the Order Status:

Open the order in Back Office → Admin → Orders
Click on the order number to view details
Check the current order status

Expected Status Progression:

Web/Mobile Orders: Unconfirmed → To Prepare → In Kitchen ✓
Take-Away Orders (with tracking enabled): To Prepare → In Kitchen ✓
Eat-In Orders: In Kitchen ✓

Common Status Issues:

Orders stuck in Unconfirmed status won't trigger KDS
Orders stuck in To Prepare status need to transition to In Kitchen
Orders that skip the status transition may not trigger KDS for MyOrderBox POS v1

Step 3: Check Order Type Configuration

Different order types have different status workflows:

Order Type	Status Workflow	KDS Trigger Point
Eat-In	`In Kitchen` → `Served`	When status = `In Kitchen`
Table Order	`To Prepare` → `In Kitchen` → `Served`	When status changes to `In Kitchen`
Take Away	`To Prepare` → `In Kitchen` → `Ready to Collect` → `Collected`	When status changes to `In Kitchen`
Collection	`To Prepare` → `In Kitchen` → `Ready to Collect` → `Collected`	When status changes to `In Kitchen`
Delivery	`To Prepare` → `In Kitchen` → `Ready to Dispatch` → ...	When status changes to `In Kitchen`

Step 4: Verify Order Logs

In Back Office, navigate to the specific order
Click on Logs (or expand the logs section)
Look for entries indicating:

[Order] on_inkitchen_push_to_kds Triggering status change for order ID
[OrderCreatePushNotificationJob] sending push notification to KDS

If these log entries are missing, the KDS notification was never sent.

If these log entries exist, the issue may be with the KDS client connection.

Step 5: Check KDS Client Connection

Ensure the KDS device is connected to the internet
Verify the KDS application is running and logged in to the correct store
Check that the KDS is displaying the correct store name/ID
Try refreshing or restarting the KDS application
Look for WebSocket connection errors in the KDS application

Quick Reference: Common Issues

For MyOrderBox POS (v1):

Issue	Cause	Solution
Take-away orders not on KDS	"Track Take Away Orders" disabled	Enable under Setup → Online Ordering → Collection
New orders skip KDS	Orders created directly with "In Kitchen" status	Ensure "Track Take Away Orders" is enabled
KDS not connected	WebSocket disconnected	Restart KDS application and verify internet connection

For MyFoodFast POS (v2):

Issue	Cause	Solution
No orders on KDS	Order status not reaching "In Kitchen"	Check order workflow and status progression
Orders stuck in status	Manual intervention needed	Update order status to "In Kitchen" manually
WebSocket connection issue	KDS client disconnected	Restart KDS application and verify connection

How KDS Notifications Work

When an order status changes to In Kitchen, a callback is triggered
The system calls OrderCreatePushNotificationJob with client type kds
The notification is broadcast via WebSocket to the KDS client
The KDS client receives the notification and displays the order

Important Notes:

Status Change Required: For POS v1, the order must transition to "In Kitchen" status (not be created with it) for the callback to trigger
Track Take Away Orders: This setting determines whether take-away orders follow the full status workflow (To Prepare → In Kitchen) or skip directly to In Kitchen
Real-time Updates: KDS uses WebSocket connections for real-time order updates

Still Having Issues?

If orders are still not appearing on KDS after following these steps, contact technical support with:

Order ID (e.g., #1311451)
Order timestamp
Store ID (e.g., Store 114)
POS version (v1 = MyOrderBox POS, v2 = MyFoodFast POS)
Screenshots of the order details and logs

Related Articles:

How to Access Order Logs in Back Office
Understanding Order Status Workflow
KDS Setup and Configuration