Before you start
- Ensure user roles setup.
Void
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Clerks are not be able to Void or delete an order or items once it’s gone into the kitchen.
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The Manager would have to do this with their PIN.
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If the order has been sent to the Kitchen already, then it will print a Kitchen Receipt, if enabled, with VOIDED text watermarked across the receipt.
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Void or delete should only be available for staff for simple mistakes i.e before the order has been sent to the kitchen.
Fail Order
- Fail orders require Manager pin on the Track screen
- A reason must be given to Fail an order.
|| Note that if orders are failed/voided after they have been paid and collected/delivered, the POS user MUST complete a refund, otherwise the XZ reads will have a discrepancy at the end of the shift.