Back Office
- Store: Reporting > Sales Reports > Operations Report > Select Period > Update
|| Firstly check that the Gross Total matches the Payments Summary Total In, if the two figures match then there is no discrepancy. If there is a Short or Over discrepancy, go to:
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Sales Reports > Daily Cash Variance Select Period > Update
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Select Shift Id (to investigate)
Examine the report for date selected under these areas.
SALES
ADJUSTMENTS
TENDER BREAKDOWN
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Ensure figures tally up.i,e The SUM of the tender breakdown + the adjustments EQUAL the Total Sales.
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If there are any discrepancies further analysis is required.
Through a matter of elimination look at the elements in TENDER BREAKDOWN in order to locate possible cause for the discrepancy.
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Cash - Verify cash in till is equal to the actual Cash declared by the staff.
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Card - Verify card payments total is equal to the total logged with with transaction provider.
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Credit - Scrutinise credit payments to ensure that they were in fact made on credit ( Sales Reports > Credit Sales)
| If Cash is over - It is possible that some orders were marked as Paid by Credit, but in fact were not and instead Cash payments were taken.
- if you would like to drill down into the individual orders please check the order history. Back office > Reporting > Sales Reports > Order history