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HardwareHow-ToBeginner

How do I refund an order on the POS?

Last verified: 2026-03-06

Prerequisites

Running MOB POS app with an order to refund

On the POS terminal

  1. More at the bottom of the screen

  2. More popup will appear, refund

  3. Find the order that you wish to refund.

  4. To the right of the screen you will see a 'refund' button for the order, press it.

  5. Now you will see the Refund Order popup. Choose the items that you wish to refund or press 'Select All' if the entire order items should be refunded.

  6. Refund

  7. You will now see a popup display 'Are you sure you want to process a refund for £....' > Refund.

The order will now be refunded from the system and you will see this on your XZ-Read screen and on your receipts.

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