Knowledge base

General (2)

Default solution category, feel free to edit or delete it.

[

FAQ (5)

](/support/solutions/folders/103000119306)

• [

  How do I backup my data?

  ](/support/solutions/articles/103000049205-how-do-i-backup-my-data-)

• [

  Where will my data be stored?

  ](/support/solutions/articles/103000049206-where-will-my-data-be-stored-)

• [

  How does your support work?

  ](/support/solutions/articles/103000049207-how-does-your-support-work-)

View all 5

[

Getting Started (1)

](/support/solutions/folders/103000119307)

• [

  How do I make payment for MyOrderBox?

  ](/support/solutions/articles/103000049398-how-do-i-make-payment-for-myorderbox-)

Back Office (6)

For information on how to: 1. Access the Back Office 2. Enable new services e.g. Caller ID, Postcode Lookup, Hubrise, Orderlord 3. View and run reports 4. Troubleshoot Issues and all things Back Office related, please view this section.

[

Setup (7)

](/support/solutions/folders/103000301686)

• [

  Setup Guide: Menu

  ](/support/solutions/articles/103000049328-setup-guide-menu)

• [

  How do I create Promos and Deals?

  ](/support/solutions/articles/103000049418-how-do-i-create-promos-and-deals-)

• [

  Menu Advanced configuration

  ](/support/solutions/articles/103000049353-menu-advanced-configuration)

View all 7

[

How to (12)

](/support/solutions/folders/103000301693)

• [

  How can I check in the Back Office the orders that have been discounted?

  ](/support/solutions/articles/103000049229-how-can-i-check-in-the-back-office-the-orders-that-have-been-discounted-)

• [

  How to do I export the Customer Database?

  ](/support/solutions/articles/103000049231-how-to-do-i-export-the-customer-database-)

• [

  How do I monitor the Back Office user activities?

  ](/support/solutions/articles/103000049232-how-do-i-monitor-the-back-office-user-activities-)

View all 12

[

How to...Menu (8)

](/support/solutions/folders/103000301708)

• [

  Why is an option value (i.e. Topping) not showing on my website?

  ](/support/solutions/articles/103000049354-why-is-an-option-value-i-e-topping-not-showing-on-my-website-)

• [

  How to calculate food cost for your menu

  ](/support/solutions/articles/103000049355-how-to-calculate-food-cost-for-your-menu)

• [

  Bulk changes to your menu in Excel

  ](/support/solutions/articles/103000049356-bulk-changes-to-your-menu-in-excel)

View all 8

[

Reporting (4)

](/support/solutions/folders/103000301697)

• [

  How can I locate a previous order?

  ](/support/solutions/articles/103000049240-how-can-i-locate-a-previous-order-)

• [

  How can I export my weekly sales?

  ](/support/solutions/articles/103000049292-how-can-i-export-my-weekly-sales-)

• [

  How can I check my sales by product?

  ](/support/solutions/articles/103000049293-how-can-i-check-my-sales-by-product-)

View all 4

[

Integrations (5)

](/support/solutions/folders/103000301709)

• [

  How do I setup the integration with Just Eat, Deliveroo and Uber Eats?

  ](/support/solutions/articles/103000049361-how-do-i-setup-the-integration-with-just-eat-deliveroo-and-uber-eats-)

• [

  How do I setup SMS/texting?

  ](/support/solutions/articles/103000049362-how-do-i-setup-sms-texting-)

• [

  How to Integrate “Mailchimp” ?

  ](/support/solutions/articles/103000049363-how-to-integrate-mailchimp-)

View all 5

[

Troubleshooting (3)

](/support/solutions/folders/103000301690)

• [

  Back Office not loading

  ](/support/solutions/articles/103000049367-back-office-not-loading)

• [

  Error message when copying menu to Company

  ](/support/solutions/articles/103000049368-error-message-when-copying-menu-to-company)

• [

  Why do I see USN codes in the Order istory?

  ](/support/solutions/articles/103000049369-why-do-i-see-usn-codes-in-the-order-istory-)

POS App (7)

For information on how to: 1. Install 2. Setup 3. Add New Services 4. Troubleshoot and all things terminal/POS related, please view this section.

[

Setup (12)

](/support/solutions/folders/103000301684)

• [

  How do I setup MyOrderBox POS/KDS hardware?

  ](/support/solutions/articles/103000049318-how-do-i-setup-myorderbox-pos-kds-hardware-)

• [

  How do I setup Postcode Lookup?

  ](/support/solutions/articles/103000049322-how-do-i-setup-postcode-lookup-)

• [

  What are the minimum system requirements to run MyOrderBox POS?

  ](/support/solutions/articles/103000049331-what-are-the-minimum-system-requirements-to-run-myorderbox-pos-)

View all 12

[

Troubleshooting (21)

](/support/solutions/folders/103000301687)

• [

  My Caller Id has stopped working

  ](/support/solutions/articles/103000049223-my-caller-id-has-stopped-working)

• [

  I can't add customer details - Blocked grey screen

  ](/support/solutions/articles/103000049237-i-can-t-add-customer-details-blocked-grey-screen-)

• [

  I can't remember my Windows Admin password

  ](/support/solutions/articles/103000049244-i-can-t-remember-my-windows-admin-password)

View all 21

[

How to (35)

](/support/solutions/folders/103000301694)

• [

  How do I auto accept all new online orders?

  ](/support/solutions/articles/103000049217-how-do-i-auto-accept-all-new-online-orders-)

• [

  How do I take a name for a take away customer without going into the 'New Customer' screen

  ](/support/solutions/articles/103000049218-how-do-i-take-a-name-for-a-take-away-customer-without-going-into-the-new-customer-screen)

• [

  How do I amend staff discount

  ](/support/solutions/articles/103000049219-how-do-i-amend-staff-discount)

View all 35

[

How to...Menu (13)

](/support/solutions/folders/103000301698)

• [

  How do I remove products from my menu?

  ](/support/solutions/articles/103000049208-how-do-i-remove-products-from-my-menu-)

• [

  How to make an Option Compulsory

  ](/support/solutions/articles/103000049215-how-to-make-an-option-compulsory)

• [

  Change the colours of the buttons on the POS

  ](/support/solutions/articles/103000049216-change-the-colours-of-the-buttons-on-the-pos)

View all 13

[

How to...Orders (16)

](/support/solutions/folders/103000301699)

• [

  How do I change the type of order from delivery to collection or vice versa?

  ](/support/solutions/articles/103000049209-how-do-i-change-the-type-of-order-from-delivery-to-collection-or-vice-versa-)

• [

  How do I manage order numbers

  ](/support/solutions/articles/103000049210-how-do-i-manage-order-numbers)

• [

  How do I place a delivery order for later?

  ](/support/solutions/articles/103000049238-how-do-i-place-a-delivery-order-for-later-)

View all 16

[

How to ...Payments (4)

](/support/solutions/folders/103000301700)

• [

  How to enable gift card payment on POS

  ](/support/solutions/articles/103000049211-how-to-enable-gift-card-payment-on-pos)

• [

  How can I make split payments

  ](/support/solutions/articles/103000049212-how-can-i-make-split-payments)

• [

  Setting up PaymentSense V3 Cloud integration

  ](/support/solutions/articles/103000049297-setting-up-paymentsense-v3-cloud-integration)

View all 4

[

How to...Day Procedures (7)

](/support/solutions/folders/103000301707)

• [

  How do I add expenses?

  ](/support/solutions/articles/103000049213-how-do-i-add-expenses-)

• [

  Unable to close shift - Pending orders

  ](/support/solutions/articles/103000049214-unable-to-close-shift-pending-orders)

• [

  What is the End of Day procedure?

  ](/support/solutions/articles/103000049258-what-is-the-end-of-day-procedure-)

View all 7

Online Ordering (4)

For information on how to: 1. Enable/Disable Online Ordering 2. Change/Add/Remove Categories/Products/Options online 3. View Online Sales (Eat In, Collection) 4. Troubleshoot Issues and all things online ordering related, please view this section

[

Setup (9)

](/support/solutions/folders/103000301685)

• [

  Setup guide: Online ordering site

  ](/support/solutions/articles/103000049397-setup-guide-online-ordering-site)

• [

  Setup Guide: Delivery Zones

  ](/support/solutions/articles/103000049403-setup-guide-delivery-zones)

• [

  Setup guide: Card payments for website and app

  ](/support/solutions/articles/103000049394-setup-guide-card-payments-for-website-and-app)

View all 9

[

Mobile Apps (5)

](/support/solutions/folders/103000301710)

• [

  Online Ordering App deployed - What next?

  ](/support/solutions/articles/103000049321-online-ordering-app-deployed-what-next-)

• [

  How can I communicate my app to new and existing customers via sms?

  ](/support/solutions/articles/103000049372-how-can-i-communicate-my-app-to-new-and-existing-customers-via-sms-)

• [

  How do I communicate my app to new and existing customers via email?

  ](/support/solutions/articles/103000049373-how-do-i-communicate-my-app-to-new-and-existing-customers-via-email-)

View all 5

[

How to (16)

](/support/solutions/folders/103000301695)

• [

  How do I hide products/items on the website?

  ](/support/solutions/articles/103000049222-how-do-i-hide-products-items-on-the-website-)

• [

  How do I change the opening and closing times of my store?

  ](/support/solutions/articles/103000049245-how-do-i-change-the-opening-and-closing-times-of-my-store-)

• [

  How do I stop accepting cash on delivery?

  ](/support/solutions/articles/103000049246-how-do-i-stop-accepting-cash-on-delivery-)

View all 16

[

Troubleshooting (4)

](/support/solutions/folders/103000301692)

• [

  Declined card payments online

  ](/support/solutions/articles/103000049253-declined-card-payments-online)

• [

  The Online Orders are not coming into the POS

  ](/support/solutions/articles/103000049267-the-online-orders-are-not-coming-into-the-pos)

• [

  Orders are coming as collection instead of Delivery

  ](/support/solutions/articles/103000049308-orders-are-coming-as-collection-instead-of-delivery)

View all 4

Call Centre (2)

[

Setup (1)

](/support/solutions/folders/103000301689)

• [

  Setup Guide: Call Centre

  ](/support/solutions/articles/103000049309-setup-guide-call-centre)

[

How to (1)

](/support/solutions/folders/103000301704)

• [

  Call Centre User Guide

  ](/support/solutions/articles/103000049416-call-centre-user-guide)

Delivery Management (3)

[

Setup (1)

](/support/solutions/folders/103000301701)

• [

  Get started with Driver Tracking

  ](/support/solutions/articles/103000049283-get-started-with-driver-tracking)

[

How to (2)

](/support/solutions/folders/103000301703)

• [

  How do I use MyOrderBox Driver App

  ](/support/solutions/articles/103000049281-how-do-i-use-myorderbox-driver-app)

• [

  How do I use the Delivery Dashboard?

  ](/support/solutions/articles/103000049379-how-do-i-use-the-delivery-dashboard-)

[

Troubleshooting (1)

](/support/solutions/folders/103000301706)

• [

  Driver is unable to log in - Troubleshooting

  ](/support/solutions/articles/103000049370-driver-is-unable-to-log-in-troubleshooting)

Kitchen Display System (KDS) (3)

[

Setup (1)

](/support/solutions/folders/103000301688)

• [

  How do I setup the KDS?

  ](/support/solutions/articles/103000049239-how-do-i-setup-the-kds-)

[

How to (6)

](/support/solutions/folders/103000301702)

• [

  Later orders on KDS

  ](/support/solutions/articles/103000049250-later-orders-on-kds)

• [

  KDS Settings

  ](/support/solutions/articles/103000049251-kds-settings)

• [

  How do I use the Expo Screen

  ](/support/solutions/articles/103000049282-how-do-i-use-the-expo-screen)

View all 6

[

Troubleshooting (1)

](/support/solutions/folders/103000301691)

• [

  The orders are not going to the KDS

  ](/support/solutions/articles/103000049306-the-orders-are-not-going-to-the-kds)