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Orders are coming as collection instead of Delivery

Last verified: 2026-03-06

Customer issue:

My customers are taking Collections instead of Delivery. What could cause this?

Answer:

When the customer is ordering he may save the website as a Bookmark on his browser (when taking a delivery). When he gets back to the website from the bookmark, he will be redirected to the website, but taking a collection. In this case, do the following:

  1. Access company level.

  2. Go to Setup -> Online Ordering -> Website -> Setting:

[Screenshot needed]

  1. Scroll down and enable Force Homepage:

[Screenshot needed]

This will now force the customers to go back to the front page and insert their postcode to take a delivery order.

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