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Back OfficeCall CentreMy Caller Id has stopped working
Back OfficeTroubleshootingBeginner

My Caller Id has stopped working

Last verified: 2026-03-06

The CallerId unit is connected to MyOrderBox through the USB terminal. 

Things to check

It maybe that there is an issue with the USB port. Please try the following one by one:-

  1. Restart your terminal

  2. Inspect the USB port where the CallerId is plugged into. Check that there is no debris inside (dust/food)

  3. Check the USB port internal connection isn't damaged. 

  4. Try plugging it into another USB port.

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