In order to provide support remotely we must have access to the POS Terminal. Installing this software should only take a minute.
If using your own hardware
- Download the installer (anydesk.exe) here: AnyDesk MyOrderBox
| You can type this address in Chrome: https://get.anydesk.com/3nLDknqI/AnyDesk_Custom_Client.exe | The case does not matter so you can type it all in lower case ||| Use this url and do not download the generic Anydesk from their site.
- Click on ‘Install AnyDesk on this computer’
If using your hardware provided by MyOrderBox
There should be a blue AnyDesk icon the desktop. In this case:
- In Windows Search box type either
- C:\ProgramData\AnyDesk
- %programdata%\AnyDesk
- Then delete the file * service.conf
- Restart Windows Operating system and open AnyDesk on restart
- The ID should change now
Once installed
- Take a picture of the ‘AnyDesk-Address:’ and share that with us on (support@myorderboxhq.com),
- In the windows task bar you will see the blue AnyDesk icon, right click and select pin to taskbar
- The installation is now complete.